Operations Manager

Operations Manager - Toby’s Estate Coffee

Lead with Impact. Drive Real Change.

About Us

The story of Toby's Estate began in 1997, in the grungy streets of Woolloomooloo, armed with Mum’s garage, a beat-up coffee roaster and passion on tap, we set out on a wild adventure of business and coffee discovery. Not concerned with the frills of it all, but just that we were consistently consistent in roasting the tastiest coffee we could and treating all the people in our world like family. Fast forward 27 years we’re an energetic team and merry band of misfits united by a common passion for doing amazing things, and at the forefront of pushing the limits of premium specialty coffee. 

Our cafes have earned global recognition, but it’s the entire supply chain—our production, logistics, roasting and sales teams—that makes it all possible. We take pride in every step of the process, ensuring that our coffee is not only world-class but that our customers receive it consistently, on time, and at the highest quality.

Why this role matters?

Are you a strong leader ready to take full ownership of operations, drive efficiency, enable growth and make an impact? This could be your next opportunity.

As Operations Manager, you will lead warehousing, logistics, and production across all Tobys Estate sites, ensuring our supply chain operates seamlessly. Your leadership will directly influence how our production, roasting, and distribution functions evolve, balancing efficiency, cost management, and continuous improvement to support the growth of our business. We believe in trust and autonomy. Leadership isn’t about hierarchy—it’s about creating a culture where teams take ownership, deliver results, and feel empowered to make a difference. You’ll be the one who is providing the tools, direction, and vision to ensure our operations not only meet but exceed the highest industry standards.

Your focus

We’re looking for a commercially driven operations leader who thrives in a fast-moving, high-impact role. You’ll take ownership of our supply chain strategy, ensuring that production and distribution run efficiently while continuously identifying opportunities for growth, cost savings, and process improvements. Working closely with our leadership team, you’ll align operations with broader business goals and build the systems and processes that will support our expanding retail logistics, including managing logistics across Australia and into Singapore. Beyond operational excellence, you will be responsible for driving quality and compliance, ensuring we meet HACCP, FSANZ, and workplace safety requirements, while embedding sustainability into our supply chain.

Your profile

• Operational leadership – Experience overseeing large-scale production, warehousing, and logistics, with expertise in supply chain management, inventory control, and cost efficiency.
• Commercial and financial acumen – Ability to make data-driven decisions that align operational performance with business objectives.
• Process improvement and problem solving – A track record of identifying inefficiencies and implementing strategies that improve quality, productivity, and cost control.
• Compliance and risk management – Deep knowledge of regulatory compliance in food manufacturing or similar industries, including HACCP, FSANZ, and workplace safety standards.
• People leadership and development – Experience leading, mentoring, and developing high-performing teams while fostering accountability and a results-driven culture.

Our process

We review applications as they are received. Shortlisted candidates will be contacted by our recruitment team, and interviews will take place in person at our Chippendale office with our general manager and a senior leadership team member.

For critical roles like this, psychometric testing is part of the selection process, and reference checks will be conducted only for preferred candidates. Our approach to recruitment ensures we assess not just your experience, but also your practical capability, attitude, and fit within our evolving business.

Please no recruitment agencies as we run the process through an internal team.