Service Technician

Toby’s Estate

The story of Toby's Estate began in 1997, in the grungy streets of Woolloomooloo, armed with Mum’s garage, a beat-up coffee roaster and passion on tap, we set out on a wild adventure of business and coffee discovery. Not concerned with the frills of it all, but just that we were consistently consistent in roasting the tastiest coffee we could and treating all the people in our world like family. Fast forward 27 years we’re an energetic team and merry band of misfits united by a common passion for doing amazing things, and at the forefront of pushing the limits of premium specialty coffee.

The Opportunity:

As a Service Technician, you will play a critical role in ensuring the maintenance of our equipment for our customers and ensuring they are getting the best possible service and experience. You will be responsible for booking in jobs and building relationships with contractors, basic maintenance on our machines (La Marzocco, Slayer, Mahlkonig and Mythos) and working with our sales and customer service teams to manage installations and removal of equipment as required. Not only will you have the opportunity to interact with our loyal customers, but you will also get the opportunity to learn new skills by working with our Technical Service Manager and the rest of our experienced service technician team to grow your career!

Who are we looking for?

Our ideal candidate is reliable, friendly, and has excellent communication and problem-solving skills. You must be able to work independently, have a strong work ethic and be comfortable working in a fast-paced environment. Previous coffee experience is desirable, and a valid driver's license is a must.

This is a full-time opportunity with an expectation to be on call over weekends on a rotational basis (once every 6 weeks) answering phone calls, organising contractors and basic maintenance of machines should anything arise.