Intake Consultant

We’re seeking a highly professional, compassionate, and results-driven individual with exceptional sales acumen to join our team as an Intake Consultant. In this role, you will guide potential clients through a high-value decision-making journey, offering personalised support while confidently navigating complex, high-stakes conversations. 

This is a high-ticket sales role, where the average transaction value is a significant investment for our clients. You'll engage primarily with warm inbound leads—helping prospective clients understand the value of our programs and supporting them through a considered, often emotional decision. Success in this role requires consultative selling expertise, strong interpersonal instincts, and the ability to close premium service sales with confidence and care. 

You'll also manage re-engagement of past clients and outbound follow-up of dormant leads in our extensive HubSpot CRM database, along with facilitating warm handovers to trusted partner facilities when appropriate. 

The Opportunity

As an Intake Consultant, your responsibilities will include: 

High-Ticket Sales & Client Engagement 

• Respond promptly and professionally to inbound enquiries via phone, email, and digital channels. 
• Conduct structured discovery calls to understand each prospective client’s needs, barriers, and motivators. 
• Use high-ticket sales techniques (such as urgency creation, objection handling, and value positioning) to guide clients toward committing to our recovery programs. 
• Accurately manage your pipeline in HubSpot, tracking interactions, sales stages, and outcomes. 
• Re-engage past and dormant leads through strategic outbound campaigns and personalised follow-up. 
• Facilitate warm referrals to trusted partners within our network where appropriate, ensuring positive brand experiences. 

Team Collaboration & Growth 

• Collaborate closely with Clinical, Executive, and Marketing teams to ensure seamless client handovers and alignment across the sales funnel. 
• Participate in regular sales performance reviews, training, and development—enhancing both product knowledge and advanced sales capability. 
• Represent The Banyans’ values of Care, Respect, and Joy, always upholding ethical and professional conduct. 

About You

You are a confident, compassionate, and commercially minded professional with a proven track record in high-ticket consultative sales. Ideally, you bring: 

• A minimum of 2–3 years’ experience in a high-value sales role, ideally in premium services. 
• A demonstrated ability to close deals with a premium high-end product and price point. 
• Mastery of sales fundamentals: needs-based selling, active listening, objection handling, rapport building, and closing. 
• Confidence and professionalism in emotionally complex conversations, balancing empathy with commercial focus. 
• Proficiency in HubSpot CRM or similar and comfort working in a structured, metrics-driven sales environment. 
• Excellent written and verbal communication skills, and the ability to work autonomously and within a fast-paced team. 

About the Benefits

You’ll be part of a purpose-led organisation offering best-in-class programs, beautiful working environments, and a strong sense of mission. 

• Competitive base salary + incentive structure 
• Wellbeing support: including annual wellbeing allowance, paid wellbeing leave, and generous parental leave 
• Collaborative and professional team culture 
• Ongoing sales coaching and development opportunities 

Who We Are

The Banyans is Australia’s premium residential recovery provider. We support individuals facing challenges such as stress, anxiety, trauma, addiction, grief, and chronic pain—providing discreet, tailored care in tranquil settings. Our multi-disciplinary, biopsychosocial model delivers long-term, measurable outcomes for discerning individuals seeking life change. 

How to Apply

To apply, please submit your up to day resume and a cover letter (no more than 1 page in length) telling us about your interest in the role and why we might be a fit for you.

We are committed to delivering an outstanding candidate experience, so every application will be acknowledged and all applicants will receive a timely notification of the outcome of their application.

The Banyans respects and honours Aboriginal and Torres Strait Islander Elders past, present and emerging. We acknowledge the stories, traditions and living cultures of Aboriginal and Torres Strait Islander peoples on this land and commit to building a brighter future together.