Implementation ConsultantFlexible

Implementation Consultant

At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.

 Join us in digitising healthcare!

What’s the opportunity?

An exciting opportunity exists to help improve access to and utilisation of digital health across Australia. The Implementation Consultation will be the primary contact for our ‘specialist market’, to provide world-class customer experience in the journey of implementing and using our healthcare technology solutions.

Join a company that is creating connected care across the health ecosystem at a time where the health landscape is undergoing review and change.

What can I expect?

Duties and Responsibilities:

• Collaborate with Clients, Customer Success Managers, Practice Consultants, Technical Operations and Customer Support through the set-up, data migration, and training process to onboard clients onto new software solutions.
• Build rapport within our client’s practice by identifying key people, setting clear project expectations and achievable timeline goals to execute the technical and business objectives based on the scope of the implementation and rollout plans.
• Setup and test customer solution to ensure a successful achievement of all implementation milestones.
• Participate in internal working groups to ensure schedules are being met, relevant market/product/client/competitor information is considered and to continue to improve the onboarding process for our customers.
• Train customers on best practices of utilising the solution and guide them through the change management journey every step of the way.
• Assist the customer with any product related questions or training questions to ensure they are adopting and using the solution in the most efficient manner.

About you:

Previous experience and skills may include:

• Strong client engagement, rapport building, consulting, and influencing skills.
• Demonstrated technical background implementing software or supporting on-premise software solutions.
• Demonstrated experience delivering training and providing customer support.
• Ability to manage the customer lifecycle from beginning to end.
• Strong SQL knowledge and capability.
• Responsive and quick thinking with excellent problem-solving skills.

You might also have:

• Experience in health industry or specialist practice management an advantage.
• Experience guiding a customer through a Go Live and User Acceptance Testing.

What are some of the benefits of the business?

• We believe that flexibility is not a ‘perk’, it’s how we have always worked! We celebrate that flexibility looks different for each of us and support your work-life harmony.
• Join us if you find change, a fast-paced environment and even some ambiguity thrilling! Our entrepreneurial spirit and genuine desire to make a difference is one of a kind and the work we do is not only meaningful but also exciting and new!
• Holding on to good talent is important to us. We support our exceptional people forge career paths internally. Our People Leaders are committed to continuously enhancing their team members, celebrating successes and identifying growth opportunities.
• If you want to join the incredible team that is helping to solve some of the biggest challenges faced by the health and aged care sector today, we are the right place for you!

And it doesn’t stop there…

• A free Telstra mobile and plan for eligible employees
• 30% discount on various Telstra products and services
• 16 weeks paid gender-equal parental leave, culture, family and domestic violence leave, as well as the option to purchase additional leave
• Career break and study assistance
• Ongoing development through various learning programs, access to O’Reilly and LinkedIn Learning and much more
• Free 24/7 professional and confidential support for you and your family
• Employee rewards program that includes discounts on shopping, electronics, gym memberships, movie tickets, health insurance and more

We are passionate about creating an environment that's inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Even if you don’t check every box above, we encourage you to apply today or get in touch with us on Recruitment@health.telstra.com 

We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon.

 Learn more about how Telstra Health is improving lives through digitally-enabled care here.