Pricing Specialist – Salesforce CPQ Operations

The Telstra Health product team is transforming the way healthcare is delivered, & the Pricing Operations team makes this smooth and sustainable - for customers, sales teams, delivery teams and finance outcomes. This role, as part of a major Salesforce capability, will manage the CPQ workflows and catalogues.

With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.​

Join us in digitising healthcare!

What’s the opportunity?

A pricing operations specialist analyst works with Product, Sales and Finance people to operationalise and deliver the ideal target price for products, services, solutions & packages. It involves owning the systems and processes that underpin the order to cash workflow in the Salesforce CPQ and Billing platform, and working across the business to ensure pricing is effective. 

About the role:

• Reporting to the Head of Pricing, this role owns our Pricing Operations workflows and systems to implement and operationalise pricing decisions: 
• Manage the Salesforce pricing environment – including managing pricing data architecture, CPQ configuration, workflow processes and billing impacts of adds, moves and changes to the CPQ sales product catalogue and agreement store 
• You care about the people using this process. You monitor trends in operations platform usage, effectiveness, adoption and implementation, analyse pricing data, facilitate data observability and hygiene.  
• The goal is to build clean processes that meet customer needs and present useful findings to decision-makers. 

You will be part of a small, expert team playing a vital role in the digital transformation of Australian Health industry, and a key connector in a Product Led Salesforce practice that is a strategic growth pillar in our business. 

We are customer focused, commercially savvy, rigorous & realistic, and we build systems to build speed.  

We work across a diverse business, leading and learning from Product, Sales, Finance, Strategy & operational teams.  

Big picture - we champion digital transformation. We support a strategic platform monetization mandate, and we care about how we do what we do. 

About you:

• You enjoy understanding businesses and the drivers of revenue growth and system efficiency.  
• You care about how data decisions impact people who rely on systems.  
• You have the people skills to engage, communicate and influence internal and external people at all operational levels.  
• You’re highly analytical. You consider how data structures impact up and downstream systems and people 
• Together we support all levels of the business with accurate, timely analysis and advice.  

Key Responsibilities: 

Configuration: 

• Configure and customise Salesforce CPQ workflow to meet business requirements. 
• Create and manage sales product catalogues, pricing rules, bundles, packaging and discount schedules. 
• Develop and maintain quoting and billing objects, fields, and pages. 

System Management: 

• Support to deliver / automate month end tasks in partnership with Finance & Sales 
• Work with the wider internal Salesforce community to administer and maintain the Salesforce CPQ. 
• Perform regular system audits and data integrity checks. 
• Manage data configuration, and the impact on customer, product and financial outcomes. 

Data Management: 

• Ensure the accuracy and consistency of data through imports, exports, and updates. 
• Develop and maintain data validation rules and workflows. 

Support and Training: 

• Troubleshoot & escalate system issues. 
• Input to training sessions for new users. 
• Input to relevant user documentation and training materials. 

Reporting and Analytics: 

• Develop and maintain dashboards to monitor system performance and business metrics. 
• Analyse data to identify trends and provide insights to the product, sales and pricing teams. 
• Collaborate with stakeholders to define reporting requirements and deliver actionable insights. 

Data connections: 

• Work with IT and other departments to connect Salesforce CPQ with other systems and applications to ensure data flow between systems. 

Continuous Improvement: 

• Stay updated with Salesforce CPQ best practices and new features. 
• Identify opportunities for system enhancements and process improvements. Participate in system upgrades and testing. 

Experience & Qualifications  

To succeed in this role, you should have the following skills and experience: 

• Proven experience as a Salesforce CPQ Administrator or similar role. Salesforce CPQ certification 
• Strong knowledge of Salesforce CPQ configuration and customization.  
• Excellent problem-solving skills and attention to detail in balancing long and short-term needs 
• Strong communication and interpersonal skills. 
• Be a connector between the many parties required to make and implement good pricing decisions 
• Patience & ability to see long term implications of short-term requirements & opportunities. Encourage open and transparent communication with empathy & curiosity. 
• Digital software / service experience in a B2B context is a plus

Why join Telstra Health: 

• We believe that flexibility is not a ‘perk’, it’s how we have always worked! We celebrate that flexibility looks different for each of us and support your work-life harmony.
•  Join us if you find change, a fast paced environment and even some ambiguity thrilling! Our entrepreneurial spirit and genuine desire to make a difference is one of a kind and the work we do is not only meaningful but also exciting and new!
• Holding on to good talent is important to us. We support our exceptional people forge career paths internally. Our People Leaders are committed to continuously enhancing their team members, celebrating successes and identifying growth opportunities.
• If you want to join the incredible team that is helping to solve some of the biggest challenges faced by the health and aged care sector today, we are the right place for you!

And it doesn’t stop there…

• Avenues for growth and stepping into other roles.
• 30% discount on Telstra services including home broadband and post-paid mobiles.
• Free 24/7 professional and confidential support for you and your family through EAP
• Employee rewards program that includes discounts on shopping, gym memberships, movie tickets, health insurance and more 
• Multiple leave options including 16 weeks gender-equal paid parental, family and domestic violence leave, cultural, volunteer, study leave, as well as the option to purchase additional leave. 

We are passionate about creating an environment that's inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Even if you don’t check every box above, we encourage you to apply today or get in touch with us on Recruitment@health.telstra.com 

Applications will be assessed and shortlisted as they are received so apply today!

We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon.