Senior Health Information Manager - Bahrain

Senior Health Information Manager

This international project will require the role to be based in one of our primary international locations in the Middle East, Bahrain.

Telstra Health

This is a unique opportunity to join an incredible team of experts in health and technology who are helping to solve some of the biggest challenges faced by the health and aged care sector.

Telstra Health offers software applications, and platforms that connect health information, patients and providers. We offer our solutions to the pharmacy, public and private hospital, primary care, diagnostic, Indigenous health, and aged, disability and community care sectors in Australia, the Middle East, Canada and the UK, as well as to Government and other health funders.

You too can help to create the future of healthcare by joining Telstra Health today!  

What’s the opportunity?

This role is responsible for operationalising PowerHealth’s international RCM (Revenue Cycle Management) services. The role will lead the development and delivery of world-class Billing, Administration, Clinical Coding and Clinical Documentation Improvement processes and systems for our clients and support the development of a trusted brand for provision of RCM services, as the business grows internationally and in Australia.

People are our most important asset, and this role will provide leadership to develop a highly functioning, highly engaged team in all RCM locations.

Key accountabilities of this role are:

•   Support the successful implementation and ongoing management of Clinical Documentation and insurance related workstreams of all RCM Services projects domestically and internationally.
•  Create, educate on and implement work processes that support excellence in Clinical Documentation Improvement and all insurance related processes including Medical Necessity.
•  Business analysis including documenting current & future state business processes, functional and non-functional requirements, user stories, acceptance criteria, Use Cases, requirements traceability, business rules, test planning and test cases.
• To ensure the ongoing quality of services, assist in developing systems of quality control and reporting that provide continuous feedback on the performance of client and PowerHealth/Telstra Health staff; operational processes and system performance.
•  Assessment and tailor education for Clinical Coders, Clinical Documentation Specialists, client staff as appropriate to RCM.
• Day to day management of RCM Clinical Coding and Clinical Documentation Specialist staff.
• To provide leadership that will create a highly effective and enjoyable work culture for all staff, and one which recognises any cultural sensitivities in an international team.
•  Create channels for communication between clinical staff, the Clinical Coding and Clinical Documentation Specialist and insurance related teams whilst demonstrating improvement from audit results.
• Develop positive key client relationships and act as representative of the RCM Leadership team in the absence of more senior personnel.

What can I expect?

• The primary outcomes of this role are to operationalise RCM new business:
• Develop systems of quality control and reporting, including relevant KPIs and performance metrics
• Assist with building a high performing Clinical Documentation Improvement and Insurance related teams
• On-time and on-budget project delivery
• Continual improvement – identification of opportunities for process and performance improvement
• This role requires significant autonomy to function well and the incumbent will frequently be leading the management of client facing services

This role will be required to work overseas in our primary international locations in EMEA and be based in Bahrain. The international projects may require the role to be based in these jurisdictions from time to time or for extended periods of time (up to two years).

About you:

• Bachelor's/Masters Degree in Health Information Management or healthcare related discipline OR Industry relevant certification e.g. Diploma/Bachelor of Nursing, HIMAA recognised Clinical Coding certification and/or Clinical Documentation Specialist certification
• Training Delivery certification (Desirable)
• Extensive experience in Clinical Documentation Improvement and insurance processes related to the above to functions.
• Extensive use of Patient Administration Systems including the ability to learn and operate new systems quickly.
• Proven stakeholder management skills to build partnerships with internal and external stakeholders in a matrix operating environment. This includes the ability to deescalate situations where applicable.
• Previous experience in change management, end user training and go live support.
• Proven and demonstrable management and delivery of multiple projects under tight timeframes and often changing priorities
• Extensive communication skills both written and verbal are required in this role with a focus on identifying gaps, analyzing data to find the source of the gap, observing processes, communicating with the related staff to close the gaps identified.
• Experience in working with Clinical Coding teams.
• Proficient in MS Word and Excel.

What are some of the benefits of the business?

• Holding on to good talent is important to us. We support our exceptional people forge career paths internally. Our People Leaders are committed to continuously enhancing their team members, celebrating successes and identifying growth opportunities.
• When you join us you join a team of experts - our team boasts a wealth of skills, expertise and knowledge across a wide range of health and tech areas for you to tap into so there will be plenty to learn and do!
• Having the backing of our parent company, Telstra, means we are part of an even bigger team of changemakers. Our start-up culture powered by one of Australia’s biggest brands means innovation is always front of mind.

And it doesn’t stop there…

• A free Telstra mobile and plan for eligible employees 
• 30% discount on various Telstra products and services 
• Career break and study assistance 
• Ongoing development through various learning programs, access to O’Reilly and LinkedIn Learning and much more 
• Free 24/7 professional and confidential support for you and your family 
• Employee rewards program that includes discounts on shopping, electronics, gym memberships, movie tickets, health insurance and more 

We are passionate about creating an environment that's inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Even if you don’t check every box above, we encourage you to apply today or get in touch with us on Recruitment@health.telstra.com  

We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon.

Learn more about how Telstra Health is improving lives through digitally-enabled care here.