Telstra Health
The Telstra Health Service Desk supports and enables Telstra Health staff to perform optimally in their roles; providing access, software and equipment, and by resolving those technical glitches that we all encounter from time to time.
As the Service Desk Specialist, you will help us shape a connected future for healthcare by:
- Providing on/off site, phone, portal and email support to customers for Level 1 and 2 end-user system support issues, queries and faults
- Support onboarding / off boarding processes
- General office administration, training logistics i.e. room bookings etc.
- Properly document incidents, triage severity levels, and escalate where necessary
- Follow up with users, provide feedback and see problems and incidents to resolution
- Provide an excellent level of customer service to callers, by providing them with appropriate support response and friendly communication in keeping with the Telstra Health ethos
- Rostered On-Call services
You will work well in a team environment, collaborating well with colleagues and customers. Your ‘can-do’ attitude and attention to detail and accuracy will see you go far. Above all, you will have outstanding customer service skills.
Your experience in a telephone-based support environment or call logging system and interest in Technology will be highly regarded.
What's in it for you?
- Career progression and learning and development opportunities
- Free Telstra mobile phone and plan for eligible employees
- Purchased Annual Leave scheme
- Telstra Rewards program – access a number of employee discounts and benefits including discounts on shopping, gym memberships, movie tickets and health insurance
We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon.