Product Manager (Conformance) - Product & TechnologyHybrid

At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.​

Join us in digitising healthcare!

What’s the opportunity?

As a Product Manager, you will define and prioritise product features to align with user needs and strategic goals. Your role will ensure that our products meet high standards of quality and deliver significant value, enhancing our digital health solutions and improving user experience. 

About the role:

Product Management: Take accountability for the full product lifecycle including design, development, launch, embed, support and measure.

• Define and prioritise the product backlog, ensuring alignment with business goals and customer needs.
• Make informed decisions on feature prioritisation, balancing customer needs, technical feasibility, and business objectives.
• Collaborate with stakeholders to gather and document detailed product requirements and translate them or work with the strategic partner to translate them into actionable user stories
• Work closely with the design lead and assist by providing context, use cases and low fidelity flows and wireframes as required
• Act as the primary liaison between the development team or partner Product Owners where relevant, and stakeholders, ensuring clear communication and alignment on product goals.
• Monitor financial performance of product/s, identifying opportunities for cost saving and ensuring alignment with strategic objectives and financial policies.
• Lead sprint planning sessions, providing clear guidance to the development team on priorities and expected outcomes. Where development is delivered by the strategic partner, collaborate closely with the partner Product Owner to achieve clarity of deliverables through the sprint planning process.
• Ensure the timely delivery of product features by removing roadblocks and facilitating efficient team collaboration both internally and where relevant, with the strategic partner teams.
• Maintain knowledge of market and competitor trends to inform feature prioritisation and share insights with other members of the Product function where relevant
• Leverage insights from market and competitor analysis, and with input from the Sales, Marketing and Communications, Customer Success, and Corporate Strategy teams, create and maintain a strategic product roadmap for the product/s within the role’s remit
• Conduct regular reviews of product performance, gathering user feedback and identifying opportunities for continuous improvement.
• Support the development team (and the Partner Product Owner where relevant) during the sprint cycle, providing clarifications and adjustments to ensure alignment with the product vision.
• Work with the quality assurance team to ensure that product features meet defined acceptance criteria and deliver value to users. Collaborate with the Head of Product and Technology Operations and Excellence to share product updates and progress to stakeholders, ensuring transparency on timelines, risks, and next steps.
• Product Launch and Go-to-Market: Collaborate with cross-functional teams to develop and execute go-to-market strategies for new product launches and major product / feature updates, ensuring effective positioning, messaging, and market penetration
• Planning: contribute to annual planning at the functional and organisation-wide level to inform Telstra Health company objectives. Leverage planning expertise to translate strategic OKR’s into Epics, resource requests and dependencies for each quarter
• Customer Feedback and Continuous Improvement: Lead engagement with customers to gather insights around product pain points or compelling opportunities, and translate insights into product improvements that deliver greater business and customer value
• Stakeholder Management: Communicate product plans, progress, and results to stakeholders, managing expectations and addressing concerns We’re passionate about creating an environment that’s inclusive and supportive; a place where everyone can truly be themselves. We know that diversity fosters greater innovation and better customer connection, and helps our people to thrive
• We welcome people of all genders, ages and ethnicities and focus on fairness and opportunity for under-represented groups like Indigenous communities.

About you:

• Degree: Bachelor’s degree in Business, Marketing, Computer Science, or a related field. Advanced degrees or additional coursework in product management.
• Product Management Certifications: Certifications such as Certified Scrum Product Owner (CSPO) or Professional Scrum Product Owner (PSPO) are beneficial. Other relevant Agile or product management certifications.
• Additional Qualifications: Training in user experience (UX) design, market analysis, or project management.

At least 2 years or equivalent demonstrated experience in:

• Product Management: Demonstrated experience in product management or ownership, including defining product vision, managing product backlogs, and prioritising features based on business value and customer needs.
• Agile Methodologies: Hands-on experience working in Agile environments, with a deep understanding of Scrum, Kanban, or other Agile frameworks. Experience in facilitating Agile ceremonies and collaborating with development teams.
• Stakeholder Engagement: Proven track record in engaging with stakeholders, gathering requirements, and translating them into actionable user stories and product features. Ability to manage expectations and communicate product decisions effectively.
• Product Lifecycle: Experience managing the full product lifecycle from ideation to launch, including market research, roadmap planning, and post-launch evaluation.
• Technical Understanding: Some technical background or experience working closely with technical teams to understand feasibility, design, and development processes.

Why join Telstra Health: 

• We believe that flexibility is not a ‘perk’, it’s how we have always worked! We celebrate that flexibility looks different for each of us and support your work-life harmony.
•  Join us if you find change, a fast paced environment and even some ambiguity thrilling! Our entrepreneurial spirit and genuine desire to make a difference is one of a kind and the work we do is not only meaningful but also exciting and new!
• Holding on to good talent is important to us. We support our exceptional people forge career paths internally. Our People Leaders are committed to continuously enhancing their team members, celebrating successes and identifying growth opportunities.
• If you want to join the incredible team that is helping to solve some of the biggest challenges faced by the health and aged care sector today, we are the right place for you!

And it doesn’t stop there…

• Avenues for growth and stepping into other roles.
• 30% discount on Telstra services including home broadband and post-paid mobiles.
• Free 24/7 professional and confidential support for you and your family through EAP
• Employee rewards program that includes discounts on shopping, gym memberships, movie tickets, health insurance and more 
• Multiple leave options including 16 weeks gender-equal paid parental, family and domestic violence leave, cultural, volunteer, study leave, as well as the option to purchase additional leave. 

We are passionate about creating an environment that's inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Even if you don’t check every box above, we encourage you to apply today or get in touch with us on Recruitment@health.telstra.com 

Applications will be assessed and shortlisted as they are received so apply today!

We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon.