Hospital Administration Officer

Hospital Administration Officer

This international project will require the role to be based in one of our primary international locations in the Middle East, Bahrain.

Telstra Health

This is a unique opportunity to join an incredible team of experts in health and technology who are helping to solve some of the biggest challenges faced by the health and aged care sector.

Telstra Health offers software applications, and platforms that connect health information, patients and providers. We offer our solutions to the pharmacy, public and private hospital, primary care, diagnostic, Indigenous health, and aged, disability and community care sectors in Australia, the Middle East, Canada and the UK, as well as to Government and other health funders.

You too can help to create the future of healthcare by joining Telstra Health today!  

What’s the opportunity?

Telstra Health provide Revenue Cycle Management software and services to large hospital provider in Bahrain. This role is based on client site in Bahrain and is responsible for ensuring patients are financially eligible for treatment being provided in the hospital.

Key accountabilities of this role are:

• Obtaining patient insurance details and performing insurance eligibility checks to ensure correct level of cover prior to a patient receiving treatment
• Provide a customer focused approach working in close collaboration with administration and finance staff to support the accurate insurance eligibility and efficient admission process of patients entering the hospital via admission, emergency and outpatients
• Provide advice to medical staff regarding the definitions and applications of the various financial classifications
• Provide advice to medical staff regarding the completion of admission forms (and any other documentation as may be required) to ensure compliance with health fund and other insurers requirements
• Coordinate eligibility and/or medical necessity requests where there are changes to an existing patient’s treatment plan, or high cost services are required
• Interview the patient and explain the options of all financial choices to identify patients who may convert from a public to a private patient by electing to use private health insurance
• Maintain patient/client and staff confidentiality in compliance with Privacy Legislation and the corporate and hospital privacy policies

This role will be required to work overseas in our primary international locations in EMEA and be based in Bahrain.

About you:

• Bachelor's/Masters Degree in Health Information Management or Healthcare related discipline OR Industry relevant certification e.g. Diploma/Bachelor of Nursing
• Previous experience working in a healthcare environment
• Demonstrated commitment and provision of exceptional customer service
• Proficient in MS Word, Excel
• Able to pick up new applications/systems quickly
• Excellent verbal communication skills and the ability to deal confidently and courteously with people at all levels
• Knowledge of health insurance and patient admission process (desirable)

What are some of the benefits of the business?

• Holding on to good talent is important to us. We support our exceptional people forge career paths internally. Our People Leaders are committed to continuously enhancing their team members, celebrating successes and identifying growth opportunities.
• When you join us you join a team of experts - our team boasts a wealth of skills, expertise and knowledge across a wide range of health and tech areas for you to tap into so there will be plenty to learn and do!
• Having the backing of our parent company, Telstra, means we are part of an even bigger team of changemakers. Our start-up culture powered by one of Australia’s biggest brands means innovation is always front of mind.

And it doesn’t stop there…

• A free Telstra mobile and plan for eligible employees 
• 30% discount on various Telstra products and services 
• Career break and study assistance 
• Ongoing development through various learning programs, access to O’Reilly and LinkedIn Learning and much more 
• Free 24/7 professional and confidential support for you and your family 
• Employee rewards program that includes discounts on shopping, electronics, gym memberships, movie tickets, health insurance and more 

We are passionate about creating an environment that's inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Even if you don’t check every box above, we encourage you to apply today or get in touch with us on Recruitment@health.telstra.com  

We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon.

Learn more about how Telstra Health is improving lives through digitally-enabled care here.