Hi we’re Telstra Health, and we’d like to tell you a few things about us you might not know. As the largest Australian-based provider of software products, solutions and platform for care providers in the hospital, health service, pharmacy, and aged and disability care sectors, we’re committed to improving lives right across Australia.
The Clinical Application Specialist will contribute to the successful and timely implementation, optimization and support of Telstra Health Virtual Care Solutions products. You will play a key role in product implementations, working closely with the broader project implementation and service teams.
This is a fixed term contract role.
Telstra Health
Our vision is to be the technology provider of choice for the Australian healthcare sector to find better ways to serve patients in a connected world.
The Role
The Clinical Application Specialist will contribute to the successful and timely implementation, optimization and support of the Telstra Health VCS products. They will provide a consultancy role on behalf of Telstra Health to clients and may often provide support on an ongoing basis to clients after the implementation of the Telstra Health VCS products. The Clinical Application Specialist also plays a key role in defining and refining future enhancements of the products in collaboration with customers and the product management and development teams.
Key Accountabilities
- Management of the product configuration changes required for various customer implementations
- Provision of training to customers in the use and maintenance of software solutions
- Analyzing customer-specific clinical structures and processes and consulting the customer on best fitting processes and solution usage
- Providing expertise in troubleshooting issues related to the implementation or on-going management of the population health platform product
- Acting as a subject matter expert for Telstra Health VCS implementations
- Providing Change Management advice and support
- Providing an advisory role to collaborate with new and existing clients in the development of educational documentation and training where required.
- Undertaking a key liaison role in developing a solid and trustworthy relationship between the client (notably clinical and administrative staff) and Telstra Health.
- Providing open communication to ensure all relevant key stakeholders are informed of the progress of project implementation and managing client expectations
- Acting as a clinical advisory support internally within Telstra Health for the development, quality assurance and product management teams
What You'll Bring
- Tertiary qualification in a Health Care or Information Technology discipline
- A minimum of 4 years post graduate experience as a Clinical Application Specialist, Business Analyst or a Health-related role within the Health Information Technology industry
- Strong experience in implementing clinical information systems
- Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls
- Experience working in HealthCare clinical environments
- Excellent analytical and decision-making skills with an ability for lateral thinking to achieve innovative solutions for product implementations
- Excellent communication skills, both written and verbal
- Excellent presentation and interpersonal skills
- Excellent organizational skills with an ability to handle multiple tasks simultaneously and within tight time constraints
- Excellent customer service skills
- Strong understanding of computer systems, software development and deployment methodology and computer networking
- Ability to travel interstate as required for the role
- Knowledge of IT support and project management methodologies
- Knowledge of MS Office application suite, including MS Project
Desirable attributes:
- Post graduate tertiary education in a Health or IT related discipline
- CHIA Certification
Benefits of a Telstra Health Career
- Free Telstra mobile phone and plan for eligible employees
- Multiple leave options including paid parental, annual, sick, cultural, volunteer, study and pandemic Leave, as well as the option to purchase additional leave
- Flexible Work Policy that includes flexible hours and work from home options
- Free 24/7 professional and confidential support for you and your family via Benestar
- 25% discount on Telstra services including home broadband and post-paid mobiles
- Employee rewards program that includes discounts on shopping, gym memberships, movie tickets, health insurance and more
- A diverse and supportive working environment where you can bring your whole self to work
- Employee representative groups to support diverse employees
- Career development and growth with ongoing free learning courses
To be part of something meaningful and impact lives across Australia, apply for a role with us today.
To attend a Telstra premises in certain states / territories, employees will be required to be vaccinated against Covid-19. This is ensure the safety and wellbeing of our people and customers. Please speak to us if you have any questions about this based on your individual circumstances.