Chapter Lead (Business Analysis) - Product & Technology

At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.​

 Join us in digitising healthcare!

What’s the opportunity?

As the Chapter Lead for Business Analysis at Telstra Health, your leadership is essential in advancing the company's vision of delivering connected and improved digital health experiences. By overseeing business analysis activities and ensuring alignment with company strategy, you play a crucial role in driving innovation, optimising processes, and ensuring that the Business Analysis capability within Telstra health remains competitive, relevant, and aligned with organisational goals and objectives

• People Leadership: Lead, mentor, and develop team members, fostering a collaborative and innovative environment, setting clear goals, and promoting continuous improvement and effective communication 
• Financial/Commercial Acumen/Budget Setting: Develop and manage budgets, monitor financial performance, identify opportunities for cost saving and ensure alignment with strategic objectives and financial policies and apply commercial acumen to ensure chapter and resourcing priorities are achieved within allocated budget targets
• Strategic Leadership: Provide strategic direction and leadership to the Business Analysis Chapter, ensuring alignment of business analysis activities with company strategy and objectives and standardisation of practice across Telstra Health.
• Team Management: Manage the performance and culture of the Business Analysis team, fostering a culture of collaboration and excellence.
• Mentorship and Development: Mentor and coach team members to develop their skills, capabilities, and expertise in business analysis, fostering a culture of learning and professional growth within the team.
• Business Analysis Oversight: Oversee business analysis practices, including requirements gathering, stakeholder engagement, process analysis, and solution design, ensuring high quality deliverables that meet project and product goals and objectives.
• Alignment with Company Strategy: Ensure that business analysis activities are aligned with Telstra Health's strategic priorities, business objectives, and customer needs, driving value creation and innovation.
• Stakeholder Engagement: Collaborate closely with internal stakeholders, including product management and development teams, to understand their needs, gather requirements, and facilitate communication and alignment.
• Process Improvement: Identify opportunities to streamline and enhance business analysis processes, methodologies, and tools, driving efficiencies and improving the overall effectiveness and impact of business analysis activities.
• Performance Monitoring and Reporting: Establish key performance indicators (KPIs) to monitor the performance and effectiveness of business analysis activities, tracking metrics, analysing trends, and providing regular reports and insights to senior management.
• Recognition and Rewards: Acknowledging and rewarding team members for their achievements and contributions.
• Conflict Resolution: Addressing conflicts and issues within the team in a fair and constructive manner.
• Continual Learning: Engaging in continuous learning and professional development to stay up-to-date with relevant industry trends and best practices in people management

About you:

• Bachelor's degree in a relevant field such as information technology, business, economics, or a related discipline. 
• Demonstrable experience in managing a large group of business analysis professionals.
• Demonstrable experience in working through others.
• Excellent people leadership skills and skills in growing capabilities within organisations.
• Experience in guiding practice development including setting up of Centre of Excellence or guilds
• Experience in working within a Matrix organisation structure
• Experience in leading teams of 20 plus members.
• Broad experience in business analysis in relation to delivery of SaaS based software.

Why join Telstra Health: 

• We believe that flexibility is not a ‘perk’, it’s how we have always worked! We celebrate that flexibility looks different for each of us and support your work-life harmony.
•  Join us if you find change, a fast paced environment and even some ambiguity thrilling! Our entrepreneurial spirit and genuine desire to make a difference is one of a kind and the work we do is not only meaningful but also exciting and new!
• Holding on to good talent is important to us. We support our exceptional people forge career paths internally. Our People Leaders are committed to continuously enhancing their team members, celebrating successes and identifying growth opportunities.
• If you want to join the incredible team that is helping to solve some of the biggest challenges faced by the health and aged care sector today, we are the right place for you!

And it doesn’t stop there…

• Avenues for growth and stepping into other roles.
• 30% discount on Telstra services including home broadband and post-paid mobiles.
• Free 24/7 professional and confidential support for you and your family through EAP
• Employee rewards program that includes discounts on shopping, gym memberships, movie tickets, health insurance and more 
• Multiple leave options including 16 weeks gender-equal paid parental, family and domestic violence leave, cultural, volunteer, study leave, as well as the option to purchase additional leave. 

We are passionate about creating an environment that's inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Even if you don’t check every box above, we encourage you to apply today or get in touch with us on Recruitment@health.telstra.com 

Applications will be assessed and shortlisted as they are received so apply today!

We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon.