Front of House Coordinator

The Front of House Coordinator IS the first and last point of reference for all our prospects, clients, employees and future employees, setting the tone of our culture and creating an experience through their interactions. Their strong, bubbly and sunny personality make them stand out from the crowd. They are also smiley, sparky, confident, and able to manage their tasks with autonomy.

The Front of House Coordinator is always full of initiative, not afraid to pitch in, loves to move around the agency at full speed to get a job done.

Front of House

• Greet guests and staff confidently and personably, on first name terms (where possible) - whether in person or over the phone
• Provide guests with refreshments whilst waiting for their host(s)
• Manage incoming calls and emails – answering in a timely, polite and warm manner
• Perform general administration duties, helping the Management Team when there’s capacity and when it’s not detrimental to Front of House duties/ tasks
• Help all staff with meeting room bookings and management
• Keep the agency consistently clean, tidy and well-maintained – including the Front of House, kitchens and communal areas
• Understand of the roles occupied by everyone in the agency: who works in what team, and who is to be contacted on matters such as recruitment and new business

Office Management

• Order weekly inhouse food and drink supplies for the Collective ensuring the correct levels are ordered at the correct time, in the most cost-effective way.
• Restocking fridges in the dining areas, across all three floors.
• Booking travel arrangements for staff travel
• Ensure meeting rooms are stocked with pens / pads / post its and clean cutlery and crockery – each meeting room will be cleared out after every meeting and a stock of the meeting room cupboard will be completed weekly
• Help the Head of Experience to manage building maintenance requests
• Organise catering for meeting / events – finding the best quality, and most cost-effective options

IT Support

• Learn about boardroom equipment to support staff with troubleshooting and meeting set ups
• Learn to book and manage boardroom calendars via Office365 platforms
• Learn and manage office displays with relevant content

WHAT YOU’LL BRING TO TBWA

You

• You’re organised, friendly, confident and love to greet people with a smile.
• You have excellent communication and interpersonal skills.
• You love to build rapport with everyone, employees and clients.
• You like to be busy, be on your feet and spin many plates at the same time.
• You can think on your feet and find solutions to unexpected challenges is crucial in a fast-paced environment.
• We’re not looking for previous experience in an advertising agency, but if you do have this experience, it’s a bonus!