Contract Compliance Manager (ADF)

About the Role 

We are seeking a meticulous and proactive Contract Compliance Manager to join our team at TBWA Melbourne. This pivotal role is being created to ensure the agency upholds its contractual commitments with clients and maintains a high standard of reporting, compliance and accountability.  

In this role, you will work closely with both internal and external stakeholders, supporting governance processes and fostering strong partnerships built on trust and transparency. 

This role offers flexibility, with the option of part-time hours, making it ideal for someone looking to balance professional responsibilities with personal commitments. 

Key Responsibilities 

Together with the Operations Director and Chief Financial Officer you will be responsible for: 

• Contractual Oversight: 
• Monitor and ensure compliance with contractual obligations. 
• Maintain a comprehensive understanding of the terms and conditions of agreed client contracts. 
• Act as the primary point of contact for contract-related queries within the agency. 
• KPI Management and Reporting: 
• Ensure all team members are aware of the contractual reporting requirements and KPIs agreed upon with the client. 
• Track progress and ensure the agency is on track to meet or exceed reporting requirements and KPIs. 
• Prepare and deliver regular reports (23+) on performance, compliance, and operational metrics for both internal stakeholders and clients. 
• Governance Reporting and Communication: 
• Maintain a clear calendar of Client reporting deliverables and work collaboratively with internal teams to gather, analyse and report data in line with Client requirements. 
• Participate in governance meetings with the client, ensuring alignment and clear communication on compliance, reporting and KPI progress. 
• Team Engagement and Training: 
• Educate and guide the broader team on their responsibilities under client contracts, with a focus on reporting requirements and KPI adherence. 
• Assist in establishing and maintaining processes to ensure ongoing compliance contractual obligations, reporting and KPIs. 
• Risk Management: 
• Identify, document, and mitigate compliance risks. 
• Provide recommendations for process improvements to minimise potential breaches. 
• Collaboration: 
• Work closely with the Operations Director, legal counsel, and other stakeholders to address contractual and KPI-related concerns. 
• Support cross-functional teams in delivering contractually compliant and KPI-driven outputs. 

Skills and Experience 

• Proven experience in contract management, compliance, or a similar role, ideally within an advertising or creative agency. 
• Exceptional organisational and time-management skills. 
• Proficiency in creating, analysing, and communicating reports, with strong attention to detail. 
• Excellent communication and interpersonal skills, with the ability to engage confidently with both internal teams and clients. 
• Analytical mindset with the ability to track and manage performance metrics effectively. 
• Ability to problem-solve and proactively identify areas for improvement

Australian Citizens only