Business Customer Representative Level 4
- Manage relationships with Sydney Water’s major business customers
- Ensure customers comply with our requirements to manage risks to worker safety, public health, the environment and our Operating Licence.
- Initial location – St Marys
- 12 Month Fixed Term role
- $104,230 + super + leave loading
At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities
About us
We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing, so we are changing too. Our people and their jobs are as diverse as the communities we serve.
About the role
As a Business Customer Representative, you will be responsible for building strong relationships with our major business customers. You’ll manage the acquisition of new customers and also build on established relationships with existing customers. You’ll manage customer compliance with our requirements, with a focus on trade wastewater and backflow. You’ll also use business tools to deliver products and services to targeted customer segments.
In this role you will:
- Provide technical advice and guidance to business customers
- Manage a portfolio of major customers which includes both identifying and acquiring new customers, and managing operational relationships with existing customers already connected to Sydney Water’s systems
- Evaluate, implement and monitor low and high-risk trade waste discharge approvals
- Work both in the field and using Sydney Water systems to manage customer compliance with requirements
- Investigate, rectify and report on trade waste incidents
- Carry out water efficiency activities and identify customer water saving initiatives
- Use targeted communication skills to build relationships
- Ensure customers comply with Sydney Water requirements within a customer service framework.
- Manage projects and contribute to team effectiveness
About you
- You have a minimum of five years’ experience in a relevant role with demonstrated ability to meet objectives
- Demonstrated high level of customer service and relationship management skills
- Demonstrated high level of systems and process skills
- Demonstrated communication, negotiation and stakeholder management skills
- Knowledge of the impacts of commercial and industrial business practices on water utility products and services
- Demonstrated experience in delivering a program of work to business customers
- Understanding of the delivery mechanisms and types of programs, products and services suitable for major business customers
- Desirable – relevant tertiary qualification (for example Engineering, Environmental Science) and water industry experience
- Desirable - Certificate IV Water Operations (Trade Waste)
Closing date: Wednesday 19th August.
Please see the position description for the roles full accountabilities.
You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information, you can contact jess.mackay@sydneywater.com.au
We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.
As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application