- Temporary acting opportunity until end of August 2025!
- 38 hours per week
- $108,252.65 base salary plus superannuation!
At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities.
About us
We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve.
About the role
As a Requisition to Pay and Service Advisor, you’ll have the opportunity to positively impact and manage Sydney Water’s procurement related matters by assisting stakeholders to plan, develop, source and manage procurement arrangements to effectively meet organisational and business objectives.
Advisory Services is a high performing team within Business Connect, Sydney Water’s Business Services Centre providing accurate and efficient first contact resolutions on multifunctional enquiries including enquiries, management reports, facilities & workplace services, purchasing, procurement, and accounting enquiries for external suppliers & internal customers.
You must be willing to work on shifts (7:00 AM - 3:30 PM, 8:00 AM - 4:30 PM, 9:30 AM - 6:00 PM).
Responsibilities include but are not limited to:
- Engage and advise key stakeholders on policies, procedures, systems and standards to enable them to deliver effective, outcomes-focused procurement activities across the organisation.
- Provide quality customer service to managers and staff that consistently meets service standards and targets.
- Provide the first point of contact and manage enquiries through to completion.
- Deliver an efficient, client-centric, high-quality accounts payable services to Sydney Water business and vendors.
- Maintain a high level of accuracy and attention to detail to ensure payments and query resolutions are consistently delivered to a high standard.
- Assist and support line managers in day-to-day Procurement activities including navigation around ESS, receipt and processing of Procurement forms position management and related documentation.
- Accurately enter information onto the database in a timely manner.
- Follow appropriate processes and procedures with a high attention to detail and accuracy.
- Adapt to diverse communication channels such as telephone, online chat, face time and/or email in responding to enquiries.
Who are we looking for?
- Qualifications in Business, commerce, procurement, supply chain management or equivalent and/or equivalent relevant experience
- 3 years’ experience working in a shared services environment.
- Customer Services Certification desirable
- Knowledge in transactional and operational procurement process and shared services
- Ability to manage relationship with all key partners to ensure close alignment with business requirements.
- Ability to manage the purchasing function within Business Connect to ensure efficient and effective delivery of services.
Closing date: Thursday, 3 April 2025
- You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information, you can contact Angela.Nguyen@sydneywater.com.au
Sydney Water welcomes you to apply if you feel you meet the selection criteria. The successful completion of a Criminal History Check and Medical Assessment form part of the application process.
Please advise if you require any adjustments to actively participate in the application and recruitment process.
We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.
As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy