Project Manager - Service Excellence

• Generous salary package + benefits on offer
• Join our growing team to deliver essential services for a sustainable and prosperous water future

At Sydney Water we’re innovating a sustainable future where every drop counts. We are looking for a strong business transformation Project/Program Manager to drive the implementation of our Service Excellence organisational transformation across our asset management activities. This is a term role for 2 years.

About the role:

The purpose of this role is to work with the Service Excellence Project Director to ensure the asset management improvement projects/workstreams that make up the Service Excellence Program deliver the required business outputs by managing the program scope to time, quality, cost, resourcing, risks and issues, benefits, change, stakeholders, communications, and integration.

In this role you will manage the program governance framework and structure including lifecycle as well as managing the program scope, time, quality, cost, resourcing, procurement, change, stakeholders, risks & issues, and be able to develop and maintain a detailed program schedules to ensure objectives are met.

What you’ll do: 

Drive implementation: Reporting into the Service Excellence Project Director, you will be responsible for driving the proactive and timely implementation of key workstreams across the business, helping shape and deliver them.

Deliver business results: use your experience to ensure the workstreams and business leads are delivering effectively and are set up for success, in a busy environment.

Know what good looks like: Work with our business SMEs to understand our new operating model and strategic asset management approach, from strategy to operations to capital delivery, and translate it into effective and productive workstreams to embed change.

Establish productive relationships: Establish yourself as a trusted leader at Sydney Water, working with stakeholders at different levels to embed the transformation and deliver results.

Do what it takes: Be prepared to roll up your sleeves and do what it takes to get the job done with a great team, to make a difference for Sydney.

Your experience and qualifications: 

Industry Experience: Significant relevant experience in infrastructure or engineering-based industries.

Transformation delivery experience: Demonstrated ability to deliver complex business improvement or transformation programs with quantifiable outcomes.

Personal impact: demonstration of personal impact in driving delivery and completion of projects to the required business outcome.

Agility and resilient approach: Proven track record of being able to learn quickly and take a flexible approach to achieve outcomes. 

Education: Tertiary qualifications in engineering, technical discipline, business, or management, with relevant postgraduate qualifications or equivalent experience. Appropriate certification in project / program management, and / or process improvement essential.

Dive into Our Great Benefits! 

Competitive Compensation: We’ll ensure that your skills and contributions are valued and rewarded appropriately. 

Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being. 

Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success. 

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. 

Subsidised Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. 

Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a generous childcare allowance. 

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.  

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. 

Closing Date: Friday 10^th January at 11:59pm AEST 

Please advise if you require any adjustments to actively participate in the application and recruitment process.

Please contact recruitment@sydneywater.com.au

Working at Sydney Water  

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans. 

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community.  

We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check.   

Please see the position description for the role’s full accountabilities.