Project Director - Service Excellence

• Generous salary package + benefits on offer
• Join our growing team to deliver essential services for a sustainable and prosperous water future

At Sydney Water we’re innovating a sustainable future where every drop counts. We are looking for a strong, effective business transformation Project Director to drive the implementation of our Service Excellence organizational transformation across our asset management activities. 

 About the role: 

In this role, the Project Director will lead the successful delivery of the Service Excellence program outcomes whilst ensuring the realisation of program benefits within scope, time, resource, quality and budget constraints. This is a term role for 2 years.

You will drive the continued implementation of the Service Excellence Road map comprising multiple workstreams that cover the end-to-end value chain of service and asset management from strategy to operations, maintenance and construction. You will deliver a capability uplift in asset management across the organisation, ensuring service and corporate objectives and licence requirements are met.

What you’ll do: 

Impactful Leadership: Reporting into the Head of Water, Environment, and Infrastructure Performance, you will manage a direct project team of ~9, including change managers, project managers, coordinator etc, plus work across the business leading indirect workstream leads and teams of 20+ additional people.

Deliver business results: drive the implementation of the transformation program, ensuring that the project team and broader teams are set up for success and delivering change.

Know what good looks like: Work with our SME leaders to understand and continue to translate the strategic asset management approach that has been built at Sydney Water into enduring change and new ways of working.

Establish Productive Relationships: Establish yourself as a leader at Sydney Water, working with all levels of the organization to embed the transformation, using fit for purpose approaches including persuasion and influence where necessary to deliver outcomes.

Do what it takes: Be prepared to roll up your sleeves and do what it takes to get the job done with a great team, to make a difference for Sydney.

Your experience and qualifications: 

Industry Experience: Significant relevant experience in engineering or infrastructure industries, delivering transformational changes. Water / utility experience is helpful but not essential.

Strategic Leadership: Demonstrated senior management expertise and extensive interpersonal skills to navigate the organization effectively to deliver outcomes. 

Transformation Delivery: demonstrated deep experience in delivering high impact infrastructure sector business transformation and operating model changes, ideally across operational businesses plus capital delivery.

Process and business improvement: Proven track record in business improvement, optimizing the balance between risk, cost, and performance to achieve business outcomes.

Education: Tertiary qualifications in engineering, technical discipline, business, or management, with relevant postgraduate qualifications or equivalent experience. Certification in project or program management, and / or process improvement essential. 

Dive into Our Great Benefits! 

Competitive Compensation: We’ll ensure that your skills and contributions are valued and rewarded appropriately. 

Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being. 

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. 

Subsidised Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. 

Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a generous childcare allowance. 

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.  

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.  

Closing Date: Friday 10th January at 11:59pm AEST  

Please advise if you require any adjustments to actively participate in the application and recruitment process. Please contact recruitment@sydneywater.com.au

Working at Sydney Water  

 We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.  

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community.  

We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check.   

Please see the position description for the role’s full accountabilities.