Business Support AdministratorHybrid

About the role 

Join our multiskilled Business Support team, where you’ll play a vital role in delivering quality support services to meet our partners' expectations. 

We’re recruiting for two Business Support Administrator roles: 

1. Network Dig & Repairs Support – Where you will act as the main contact for managing, servicer requests and complaints in CRM. You'll coordinate with contractors and team members to provide timely work order updates to stakeholders. 
2. Road Restoration Support – Collaborate with contractors, councils, and teams, focusing on purchase order statuses and monitoring timelines. You’ll handle the Purchase Request (PR) to Purchase Order (PO) process, ensuring accuracy and approvals through SAP, while also tracking payments, addressing duplicates, and resolving match exceptions. 

If you're organised, customer-focused, and ready to support our Customer Experience Teams, we’d love to meet you! 

As a business Support Administrator, you will: 

• Liaise with Contractors, Councils, Customer Experience Teams, Customer Hub and other internal / external stakeholders. 
• Schedule monthly contractor meetings. Attend & take minutes/actions where required. 
• Manage shared mailbox correspondence & Manage work order processes in Maximo to support operational efficiency by creating and closing out work orders as required.  
• Data Management (i.e. in SWIM, network drives, SharePoint) 
• Verification/process claims and invoices based on general rules set by the business and escalate exceptions to responsible Contract Manager. 
• SAP – Raise/Update Purchase Requests (PRs), Purchase Orders (POs), Service Entry Sheets 
• Follow-up on invoices/overdue payments with Business Connect & Contractors as required. 
• Assisting other Business Support Administrators to cover leave. 

Who are we looking for?  

You will have: 

• Tertiary qualifications in Business Admin or a related discipline. 
• Strong experience in providing administrative support to the business, including processes and transactions that involve interface with operations staff, contractors and vendors. 
• Demonstrated technical capability in business support including the related procurement processes. 
• Proficiency in Outlook, Microsoft, SharePoint, Maximo, SAP, Hydra, CRM. 
• Excellent interpersonal communication skills with the ability to be flexible and share knowledge amongst the team. 
• Help build a high performing culture by modelling our Signature Behaviours. 

What’s in it for you  

• Parking options available  
• Childcare allowances  
• Parental leave  
• Novated lease options  
• Fitness Passport offering access to hundreds of gyms and pools around NSW  
• Flu vaccinations and discounted options on health insurance membership providers  

 Application Closure: 14 November 2024 

Please see the position description for the role’s full accountabilities. 

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information, you can contact Daniella Mikhael on Daniella.mikhael@sydneywater.com.au

Sydney Water welcomes you to apply if you feel you meet the selection criteria. The successful completion of a Criminal History Check and Medical Assessment form part of the application process. 

Please advise if you require any adjustments to actively participate in the application and recruitment process. 

We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. 

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application