Contract Support Officer

About the Role

At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities. We are excited to offer an opportunity for a Contract Support Officer to join our Customer Experience team and play a key role in providing support to a team of contract specialists.

We are looking for enthusiastic applicants with a willingness to learn and grow a career in our team. In this role you will be accountable for the day-to-day management of supply, service and support contracts that deliver civil maintenance and related works, ensuring the best value for our customers.

Key Responsibilities:

• Ensuring compliance with legislation, procurement policies, processes, and procedures. 
• Drafting and delivering contract documentation including, correspondence, reports, and variations. 
• Allocating and monitoring work (including onsite). 
• Reviewing services and verifying correct charges and payments are applied. 
• Handling disputes and issues as they arise, facilitating resolution. 
• Maintaining strong relationships with suppliers and stakeholders. 
• Analysing contract data and provide insights for decision-making. 

About You

To be successful in this role you will be able to demonstrate: 

• Experience in contracts management. 
• Strong attention to detail. 
• Strong written and oral communication skills, including report writing. 
• Ariba experience is desirable but not required. 
• Maximo and Spatial Hub/ GIS experience is desirable but not required.  

Why Sydney Water?

At Sydney Water, we’re committed to building a sustainable future—both for our customers and for our people. When you join us, you’ll be part of a dynamic team that’s passionate about innovation and excellence. But that’s not all we offer:

• Competitive Compensation: We’ll ensure that your skills and contributions are valued and rewarded appropriately.
• Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.
• Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.
• 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.
• Subsidised Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.
• Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and childcare allowances.
• Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. 
• Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

If you’re ready to make a difference with a leading water utility, apply now! The application deadline is 11:59pm AEST, Tuesday 3^rd December 2024.

Please see the job description for the role’s full accountabilities.

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

Working at Sydney Water

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.  

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a Live Hire talent profile in our Talent Community.  

We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with Live Hire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check.