Senior Business Analyst - Enterprise Service Management ( ESM)

About us

At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities, and our employees. We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. Our people and their jobs are as diverse as the communities we serve. 

Your role will involve:

As a Senior Business Analyst, you will be involved in systematic review and documentation of business's goals, functions, and processes, along with the supporting information and data. This includes defining requirements to improve processes, reduce costs, enhance sustainability, and quantify benefits. It involves creating and iterating specifications and acceptance criteria for deploying information systems, using either predictive (plan-driven) or adaptive (iterative/agile) approaches based on the context.

What You’ll Bring:

Leadership Skills:

The ideal candidate will be investigating work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organisation change. Will be involved in Organizational capability development develops and maintain a detailed knowledge of capability improvement approaches and techniques and selects appropriate approaches for the organisation

Analytical Skills:

The candidate should possess strong analytical skills, including the ability to monitor and assess system performance, implement and maintain Conceptual data modelling, and collaborate effectively with stakeholders to gather requirements and support improvement initiatives.

Interpersonal Skills:

Participate actively in project teams and mentor staff to enhance data quality. Prioritize the safety of colleagues, the public, and the environment in all tasks. Manage conflicts, manage scope, manage requirements communications and to maintain knowledge for future use.

Qualification and Experience:

Essential:

Tertiary qualified in a relevant field or have significant experience in process analysis across a dynamic organisation.

Minimum 5 years of Business Analysis experience.

Experience in Enterprise Service Management (ESM) and/or IT Service Management (ITSM) is highly preferred

Business analysis techniques / deliverables within the Agile SCRUM framework (product backlog refinement and prioritisation, managing user stories, involvement in Scrum ceremonies).

Requirements’ skills and techniques – BPMN process notation and strong analytical and problem-solving skills.

Strong Stakeholder Management Skills and Problem-Solving skills

Desirable:

Certified Business Analysis Professional (CBAP®) desirable.

Certified in Agile Analysis (IIBA®-AAC) desirable.

Knowledge of ServiceNow is highly desirable

Applicants must be Australian Citizens or Permanent Residents.

Dive into Our Great Benefits: 

Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately. 

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. 

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. 

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. 

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. 

Closing date: 4 April 2025 For more information, or to request an accommodation information, you can contact sunil.nagarajan@sydneywater.com.au

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too. 

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community.

We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application

Please see the position description for the role’s full accountabilities.