Customer Communications Multimedia Advisor

About the Role:

Are you a pro at producing digital content that has the customer front and centre? Are you an experienced writer able to produce content for multiple channels including web, print and email? Are you used to juggling priorities?

Sydney Water is looking for a Customer Communications Multimedia Advisor to help us engage with our customers through a variety of channels. In this role, you’ll produce content that is accessible, consistent and brings our messages to life, making complex information clear and customer friendly.

Your work will play a key role in enhancing the customer experience, aligning with our brand values, and helping us achieve our communication and engagement goals.

Key Responsibilities:

• Content creation: collaborate with business units across the organisation to understand their needs and develop engaging content that enhances the user experience.
• Web and digital: produce website content updates, web site forms, repair links and defects where required and ensure content is user-friendly, accessible, and optimized for both SEO and customer experience.
• Multimedia asset management: manage visual asset production and management by collaborating with our marketing unit and external providers.
• Customer portal, My Account: provide back up support to the My Account Customer Portal Lead when required, with content creation, problem solving, defect testing and generally assist the team in migrating customers to the My Account customer portal.
• Creative problem- solving- work with diverse stakeholders to develop creative solutions that effectively communicate complex technical and regulatory information in a customer-friendly format.
• Brand consistency: ensure content aligns with our brand voice, style guide and messaging across channels.
• Stay ahead of trends: keep up with the latest tools, trends, and best practices in digital media, from new Adobe features to evolving accessibility best practice.

About You:

You’re a skilled content creator with a knack for translating technical information into engaging digital content. You have experience managing content across various platforms and are adept at using creative tools to deliver top-tier results. You can manage multiple projects at once and can respond quickly to urgent priorities. You’re proactive, organised, and able to create and manage positive working relationships with a wide range of internal stakeholders.

Key Qualifications and Skills:

• Degree or qualification in Communications, Multimedia, Digital Marketing, or a related field.
• 5+ years of experience in multimedia production, content creation, and digital communications.
• Experience with content management systems including Adobe or similar and a solid understanding of SEO best practices.
• Excellent writing, editing, and content creation skills tailored for digital and multimedia platforms.
• Ability to explain complex technical concepts in simple, engaging language for a variety of audiences.
• Strong project management skills with the ability to meet deadlines and collaborate across teams.

Why Sydney Water?

At Sydney Water, we believe in creating a sustainable future for our customers and community. We offer a supportive work environment where you can make a real impact. You’ll work with a talented, dynamic team and be part of an organization that is committed to innovation and delivering excellent customer service.

Dive into Our Great Benefits!

• Competitive Remuneration: Offering a base salary of $125,288.22 plus 11.5% superannuation and RDOs!
• Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.
• Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.
• 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.
• Subsidised Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.
• Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and childcare allowances.
• Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. 
• Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

Ready to make a difference? Apply today to help us communicate better with the people who matter most—our customers.

Application close date: 11.59pm AEST Friday 29^th November 2024

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

Please see the job description for the role’s full accountabilities.

Working at Sydney Water  

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.  

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a Live Hire talent profile in our Talent Community.  

We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with Live Hire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check.