Food & Drink Supervisor

Located a short walk from Circular Quay train, bus and light rail interchange, among the cobblestone laneways of The Rocks district in a quirky heritage building, you will find the delightful Sydney Harbour Hotel. Offering 176 rooms and a relaxed restaurant and lobby bar, we are located centrally offering a quintessential Sydney experience.

THE ROLE:

We are looking for an effective Food and Beverage Supervisor who can support the delivery of day-to-day operations in the Hotel Food and Beverage Outlets 

This is a part-time position and reports to our Venue Manager.  

1. Service Operations:

• Oversee and coordinate the breakfast service, ensuring timely preparation and high-quality service delivery.
• Occasionally supervise dinner service, stepping in as needed to maintain operational consistency.
• Monitor the setup and cleanliness of the dining area, buffet stations, and other service areas before and after service.
• Ensure adherence to all health and safety regulations, including food safety and hygiene standards.

2. Team Leadership:

• Lead, motivate, and support the team during service, providing guidance and handling any operational challenges.
• Train and develop staff to uphold the company’s service standards.
• Schedule staff shifts and manage attendance to ensure adequate coverage during service hours.

3. Guest Experience:

• Greet and engage with guests, addressing concerns or special requests promptly and professionally.
• Strive to exceed guest expectations by delivering exceptional service and creating memorable dining experiences.

4. Administrative Duties:

• Assist in monitoring inventory and ordering supplies for breakfast and dinner services.
• Ensure accurate record-keeping, including guest feedback, staff performance, and daily reports.
• Work closely with the kitchen team to manage service flow and address any issues promptly.

5. Financial Accountability:

• Support the F&B Manager in meeting revenue goals through upselling, promoting specials, and monitoring wastage.
• Ensure accurate cash handling and reporting at the end of shifts.

ABOUT YOU:

Your many talents will include:

• Previous experience in a team leader or supervisory role in a restaurant environment
• Understanding of current food and wine trends.
• Established knowledge of a-la-carte, breakfast buffet and beverage service
• A great communicator with strong motivations to provide great service
• The ability to showcase the best of Sydney to locals and the visitors.
• A natural ability to connect with people from around the globe.
• NSW RSA certificate  

THE BENEFITS:

• A market leading 50% F&B discount across all Venues 
• $99 Room rates and a generous friends and family discount 
• Lifestyle benefits including extra leave and earth advocacy days 
• Green future - we are committed to enhanced sustainability practices   
• Dedicated Internal Mobility Programme and reward scheme  
• Online learning, career enhancement and development plans 
• Personalised employee support network  
• Regular service recognition and team events