eCommerce Trading & Merchandising ManagerFlexible

The talent of our teams and their passion for providing an experience that inspires and enhances our customers’ leisure time drives our culture of innovation and opportunity.

Why Join Us? 

• Flexible working arrangements, allowing you to balance time between the office and home, ensuring you can thrive in both your professional and personal life.
• Organisational culture driven by innovation and creating awesome experiences for our customers and teams.
• You'll work alongside a diverse team across Super Retail Group that represents the communities we serve.
• Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation holder.
• Genuine commitment to your professional development, supporting ongoing opportunities for learning and progression & offering a clear career pathway towards senior positions within the eCommerce and merchandising fields, ideal for candidates looking for significant career growth within a dynamic industry.
• Access to generous discounts across all Super Retail Group brands, along with health and wellbeing, entertainment, travel, accommodation, and more benefits for you & your family!
• January 2025 start date, and relocation package considered

About The Role:  

As the Senior eCommerce Trading and Merchandising Manager, you’ll be responsible for driving the performance of our online retail sales channels by optimising content & product placement, pricing strategies, and promotional activity across our eCommerce platform. You’ll manage a team that focuses on ensuring the digital customer experience is intuitive, engaging, and profitable.

Day to Day Responsibilities: 

• Ownership of trading strategy: Develop and execute the online merchandising and trading strategy to maximise sales and profitability.
• Cross-functional leadership: Work closely with the Marketing, Operations, and Omni-Digital teams to coordinate campaigns and promotions that align with the broader business objectives.
• Data-driven decisions: Use analytics to monitor online performance, customer behavior, and market trends, making adjustments to improve conversion rates and AOV (average order value).
• Website experience: Ensure our eCommerce platform is optimised for conversion by managing product categories, ensuring relevant search and filter functionality, and working on site design enhancements that improve the customer journey.
• Promotions: Plan and execute promotional strategies that support key campaigns while ensuring compliance with ACCC regulations.
• Team Leadership: Coach and develop a team of 5 to deliver best-in-class eCommerce merchandising and trading performance.

About You: 

You’re a commercially minded leader who thrives on driving results in the fast-paced world of eCommerce. You’re as comfortable with spreadsheets as you are with customer experience tools, and you know how to lead a team to deliver on KPIs.

Here’s what we’re looking for: 

• Proven experience in eCommerce trading, merchandising, or a related role.
• Strong knowledge of online retail, web analytics, and digital marketing principles.
• Ability to work cross-functionally and influence stakeholders to drive the best outcomes for the business.
• Experience using data to inform decisions and optimise the customer journey.
• A passion for delivering great customer experiences and understanding user behaviour.
• Leadership experience with a focus on coaching, upskilling, and developing a team.

Our Culture of Inclusion: 

Super Retail Group is proud to be an equal opportunity employer. We support, promote, and celebrate diversity and recognize the benefits a culture of inclusion brings to our workplace and customer experience.