Supervisor- Customer Service Ambassadors

Join Us as a Supervisor - Customer Service Ambassadors!

Join Our Team as a Supervisor - Customer Service Ambassadors!

Location: Melbourne- Tullamarine

Type: Full-Time

Role Purpose: Are you a dynamic leader with a passion for customer service? We’re seeking a Supervisor for our Customer Service Ambassadors (CSA) team to oversee daily operations and promote the SkyBus service as the preferred transport option over taxis and Ubers.

Key Responsibilities:

• Manage day-to-day operations of the CSA team, ensuring quick support and transportation information for customers.
• Allocate resources and manage headcount to meet business operations and contractual performance measures.
• Collaborate with the health and wellbeing team to address long-term absences and support return-to-work processes.
• Assist in the recruitment and selection of new CSA team members.
• Drive customer service excellence while actively promoting ticket sales and the benefits of using SkyBus.
• Engage with staff to create a motivated workforce, implementing initiatives to enhance morale and performance.
• Investigate incidents and collaborate with the customer feedback team to resolve complaints and prevent reoccurrence.
• Ensure compliance with safety and quality standards, reporting and investigating any issues in CSA operations.
• Foster relationships with stakeholders, including Melbourne Airport and regulatory authorities, to enhance service offerings.
• Perform any other duties as assigned.

Who You Are:

• Proven experience in leadership within large teams, with excellent communication and decision-making skills.
• Knowledge of operational systems and logistics functions.
• Self-motivated with a positive approach to adapting to change.
• Highly organised, capable of prioritising tasks in a dynamic environment.
• Experienced in managing investigations and performance management processes.
• Strong computer skills, including proficiency in Microsoft Office and internal systems.

Why Join Us? Become a key player in promoting the SkyBus service and enhancing customer experiences! If you’re ready to lead a team and make a difference, we want to hear from you!

Apply Now!

We would love to hear from you.

Please submit your Resume and a Cover letter

Kinetic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.