Episode Support Officer | Radiology

About us

SKG Radiology is proudly West Australian and proud partners of the West Coast Eagles, Perth Wildcats, Western Force, Perth Lynx, Perth Heat, West Coast Fever, the WACA and a number of local football clubs. Established in 1981, SKG Radiology is recognised for its excellence in providing consistent patient care and a wide range of professional services from X-ray to Ultrasound, LOW-DOSE CT scans, MRI and Nuclear Medicine. Market-leading technology including EOS weight bearing x-ray and the latest 3T MRI scanners keeps SKG Radiology at the forefront of diagnostic imaging innovation.

About the role

Based at our new office in Innaloo, the role of an Episode Support Officer is to provide reporting support to our Radiologists. In this role you will be the point of contact for staff to ensure the timely delivery of results, report queries and image transfers.

Key Responsibilities:

• Act as a liaison between Clinicians, Medical Imaging Technologists (Radiographers) and Radiologists locally and globally. 
• Provide comprehensive technical and administrative support to Radiologists.
• Offer frontline support to staff, including doctors and Radiographers, ensuring timely availability of patient reports and image transfers.
• Maintain accurate and confidential patient information.
• Manage and troubleshoot various IT systems to prevent delays. 

The successful candidate will demonstrate the following:

• Ability to multitask, remain calm under pressure and thrive in a fast-paced environment.
• Capability to work independently as well as collaboratively within a supportive and diverse team.
• Proactive attitude with strong prioritisation skills and a can-do mindset.
• Excellent organisational & administrative skills with the ability to meet deadlines.
• Strong interpersonal skills to build and maintain supportive relationships with Radiologists, operations colleagues and practice staff.
• Methodical thinker with attention to detail and problem-solving abilities.
• Proficiency in computer literacy, particularly with intermediate skills in Outlook, Word, and Excel.
• Enjoyment in working with people and contributing to a fun team environment.
• Strong verbal and written communication skills.
• Ability to perform medical audio typing would be a plus.

An understanding of radiology/medical terminology and familiarity with systems such as IntelePACS and Clario/InteleOrchestrator would be advantageous.

 This is a Full Time position.

Due to the nature of the position there is an expectation for the successful candidate to work rostered weekend hours and shift work as required e.g. a weekly evening shift of 1pm to 9pm.

Working with SKG Radiology 

At SKG, we are dedicated to being an employer of choice by promoting a positive and caring work environment for our employees.

• Friendly and supportive team environment
• Long standing and successful company, 40 + years!
• Ability to accrue time off in lieu
• Paid parental leave policy
• Committed to our employees’ health and well-being, providing access to an Employee Assistance Program
• Access to a discounted rate with a prominent corporate health fund
• Access to discounted gym membership
• Discounted fees on SKG services for staff and family members
• Rewards and Recognition Program
• Competitive remuneration package

Interested?

If this role sounds like you, we would love to hear from you and will be in touch if you are shortlisted for this opportunity.

Applications close Monday 21 April 2025. SKG reserves the right to begin the recruitment process before the applications close date.