Telehealth Nurse (Health Direct)Work From Anywhere

About Us

At Serco, you'll be part of a team of more than 60,000 people delivering essential services on behalf of governments and organizations around the world. We apply world's best practice, insights, and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice, and Transport. But no matter your role or where you're based, we each share the same goal – to bring service to life to make a positive difference every day. To learn more please visit www.serco.com/aspac.

About the Role

We are seeking part-time and full-time Registered Nurses with at least 30 hours per week availability to cover a range of shifts across a 24/7 roster.

Working from home you will be responsible for:

• Assessing and triaging callers from across Australia and directing them to where their health care needs can be best met
• Actively listening to extract vital information 
• Recording health information using telephony system database
• Providing advice on treatment next steps in conjunction with clinical pathway database
• Facilitating referrals or transfer of calls to alternate service providers

To set you up for success we provide a full week of paid training and have the following available start dates to align with our extensive training program:

• 28th Oct - ability to attend all 5 days from the 28 Oct – 1 Nov is essential
• 25th Nov - ability to attend all 5 days from the 25-29 Nov is essential

This role would suit currently experienced Registered Nurses who:

• Thrive working independently and in time-critical situations 
• Have at least 3 years clinical experience as a Registered Nurse in either an acute or primary health setting, consistently undertaking clinical assessments.
• Have a home office set up that includes reliable Wi-Fi and phone signal, and the ability to receive uninterrupted calls for the entirety of the shift.

On offer is the opportunity to continue to grow your triage and assessment skills within a new setting and within a global organisation that offers career progression.

To learn more about this opportunity and all of Serco’s other job opportunities, apply today and visit www.serco.com/aspac/careers.

Serco and Proud

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management, and citizen services.

Serco’s values of Trust, Care, Innovation, and Pride underpin everything we do. We are curious, creative, and collaborative. Our people matter and make a difference every day.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures, including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans, and people with disabilities. By joining Serco, you will have access to Employee Networks led by colleagues who are passionate.