Case Management Administrator

Serco is a place where you can grow

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Opportunities for professional growth and development
• Supportive work environment with trusted leadership
• Access to a range of health and wellbeing programs
• Collaborative and inclusive workplace culture
• Long-term, secure employment with a global company

Make an impact at Serco

As a Case Management Administrator at the Adelaide Remand Centre, you will play a key role in reducing the likelihood and seriousness of reoffending among inmates. Using specialist tools, you’ll assess inmate needs, develop tailored management plans, and work closely with partners to support effective rehabilitation and reintegration. This role requires strong interpersonal skills and a commitment to fostering a culturally sensitive and inclusive environment.

Serco is a place for you.

To be successful in this role you’ll have:

• A tertiary qualification in Criminology, Social Work, or Social Sciences, or relevant industry experience.
• Experience in a custodial or similar environment, managing complex human behaviour.
• A thorough understanding of case management practices and their application to offender rehabilitation.
• Strong communication skills, both written and verbal, to prepare reports and collaborate effectively with internal and external stakeholders.
• Resilience, empathy, and the ability to work under pressure while maintaining a professional demeanour.

As a fast-growing and successful global company, Serco’s services span across the areas of justice, migration, defence, space, customer services, health, and urban mobility.

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.

Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.