Process AnalystHybrid

Serco is a place where you can grow

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer ample headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Supportive and inclusive workplace culture
• Career development opportunities
• Work-life balance with flexible working arrangements.
• Government-backed long-term contracts
• Access to learning and development programs
• Competitive salary and comprehensive benefits

Make an impact at Serco

As a Process Analyst in the Business Transformation team, you’ll make a positive impact by enhancing process efficiency, supporting continuous improvement, and ensuring alignment with Serco’s goals and standards. Reporting to the Senior Manager of Business Transformation, you will be key in driving process improvements and ensuring robust documentation and compliance across all projects.

As a Process Analyst in the Business Transformation team, you’ll make a positive impact by:

• Developing and maintaining detailed documentation of processes and workflows.
• Identifying inefficiencies and recommending process improvements.
• Defining key performance indicators (KPIs) and reporting on process effectiveness.
• Collaborating with stakeholders to tailor processes and address challenges.
• Providing training and support on new or revised processes.
• Managing risks related to process execution and facilitating change management.
• Ensuring compliance with internal policies, regulations, and governance.

Serco is a place for you

To be successful in this role you’ll have:

• Tertiary/Postgraduate qualification in Business Administration, Six Sigma, or a related discipline (preferred).
• Strong process root cause analysis, analytical skills, and communication skills.
• Experience in change management and process improvement across operations.
• 3+ years of experience in the process improvement field.
• Experience in BPMN Process Mapping and proficiency with Microsoft Visio.
• Strong operational and business acumen.

As a fast-growing and successful global company, Serco’s services span across the areas of justice, migration, defence, space, customer services, health, and urban mobility. In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

Impact a better future at Serco.