Guided Release Case Manager

He aha te mea nui o te ao? He Tāngata, He Tāngata, He Tāngata.  What is the greatest thing in the world? It is people, it is people, it is people

Serco is a place where you can grow

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, and community services.

Make an impact at Serco

The primary purpose of the Release to Work / Guided Release Case Manager is to establish and manage release-to-work opportunities and to identify, plan, and execute specific, meaningful reintegration activities, including guided releases.

The role entails identifying and fostering relationships with potential release-to-work employers, creating and maintaining a variety of release-to-work placements, managing the assessment of prisoners for release to work and guided release, matching prisoners to suitable release-to-work placements, and monitoring release-to-work placements and guided releases to ensure the safety of the prisoner, other workers, and the public.

The duties listed below serve as a general guide in relation to the requirements and objectives of this position.

• Manage the assessment of eligible prisoners to determine their suitability for release to work and guided release
• Encourage prisoner motivation through a variety of techniques and tools, including motivational interviewing
• Create and maintain a range of release-to-work placements that correspond with the employment opportunities at ASCF
• Collaborate with a range of release-to-work employers to place prisoners in the most suitable release-to-work placement
• Foster and maintain effective working relationships with other partners, both internally and externally
• Actively monitor release-to-work placements to ensure the safety of the prisoner, other workers, and the public
• Keep a record of release-to-work placements and prisoners employed on the release-to-work program
• Brief the prisoner’s assigned reintegration officer and case manager on the prisoner's progress on release to work, guided release, and any issues relevant to the prisoner
• Contribute to case conferences to review Prisoner Management Plans

Serco is a place for you

You are an experienced Administrator with a keen eye for detail and a strong adherence to processes. You are comfortable with the idea of working in an all-male prison, accommodating men from all walks of life.

Your well-developed communication skills and the ability to create and foster effective working relationships with your team and external stakeholders and agencies are noticeable. You also possess good multi-tasking skills, you are IT proficient, and comfortable proposing improvements to systems and processes based on logical reasoning and sound argument.

You are innovative, dedicated, and enthusiastic about being a part of a team that makes a significant difference in the lives of others.

To be successful in this role you’ll have:

• Preferred experience of working with or within a corrections environment
• A solid background in administration, customer services, and relationship management
• Strong computer skills across a range of software packages including Excel, PowerPoint, and Word
• An understanding of the principles of the Treaty of Waitangi and te Tiriti o Waitangi, and a commitment to providing better outcomes for Māori

Please note:

• This position carries trust and responsibility. To support this, a comprehensive probity assessment, including a National Police Check, is a key part of the selection process for this role.

Are you ready to do important work that really matters?

Serco opened Kohuora ASCF in Wiri, South Auckland in 2015, extending its portfolio in Asia Pacific. It is a state-of-the-art facility, operated on behalf of the NZ Department of Corrections. We provide a safe and secure environment for over 900 male prisoners, with a strategic focus on improving outcomes for Māori.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans, and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.