Program Delivery Officer

Serco is a place where you can grow

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a workplace of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Flexible salary packaging options, including novated leasing for new and used vehicles 
• Benefits@Serco, which includes a great range of career support programs, wellbeing
• packages and financial benefits, available through us and our selected partners,
• including access to Fitness Passport 
• Generous employee referral program 
• Share2Care 12 weeks of paid parental leave to eligible employees

Make an Impact at Serco

We are looking for a Program Delivery Officer to join our Rehabilitation & Reintegration Team at Clarence Correctional Centre.

This role plays a crucial part in reducing reoffending by delivering criminogenic programs designed to support positive change in inmates' lives.

About Clarence Correctional Centre 

Opened in mid-2020, this 1,700-bed state-of-the-art facility is the largest correctional Centre in Australia.  

Located on the beautiful NSW North Coast approx. 6 hours' drive from Sydney and 3.5 hours from Brisbane our region offers rainforests, epic headlands, sand dunes and some of the best Australian beaches with a variety of multi-cultural cafes, restaurants, and friendly community towns. 

As a Program Delivery Officer, you will:

• Deliver therapeutic and criminogenic programs to inmates based on Offense-Related Program (ORP) objectives
• Assess inmate suitability and maintain accurate documentation of progress
• Evaluate and recommend strategies to improve participant attendance whilst considering the needs of individuals
• Liaise with multidisciplinary teams and participate in ongoing training and development
• Promote rehabilitation initiatives and contribute to reducing reoffending

Serco is a place for you

To be successful in this role, you’ll have:

• Qualification in Psychology, Criminology, Social Work, Social Sciences, Community Services or other related discipline or relevant industry experience
• Certificate IV in Correctional Practice (Case Management) or completed within the first 24 months of employment
• Ability to prepare and submit accurate reports within required timeframes
• Experience in group facilitation, ideally dealing with complex mental health or behavioural issues (desired)                                                

As a fast-growing and successful global company, Serco’s services span Justice, Defence, and Health. In joining us, you’ll be part of a supportive culture that values diversity and offers long-term career opportunities.

Are you ready to do important work that really matters?

At Serco, we work with governments to deliver impactful solutions that change lives. Join us to make a real difference in your community and beyond.

We celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ individuals, veterans, and people with disabilities.

Impact a better future at Serco