Employee & Industrial Relations Manager

Serco is a place where you can grow

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Hybrid working options available in Sydney or Melbourne
• Supportive, inclusive team culture driven by values of trust, care and innovation
• Career development with structured growth pathways and learning support
• Access to Serco’s Employee Networks for diversity, inclusion and belonging
• A purpose-driven environment contributing to impactful government services
• Long-term, government-backed contracts offering job security

Make an impact at Serco

Are you passionate about shaping fair and forward-thinking workplace relations? This role leads critical employment matters across Serco’s Community Services division, with a focus on supporting diverse, high-impact services in Justice and Immigration. You’ll act as the key advisor on employee and industrial relations strategies, driving meaningful outcomes through expert legal insight, operational support, and stakeholder engagement.

As an Employee & Industrial Relations (ER/IR) Manager in the Community Services team, you’ll make a positive impact by:

• Leading enterprise agreement negotiations across varied business units
• Implementing effective governance for ER/IR strategies and bargaining plans
• Partnering across teams on M&A, joint ventures, and transfer of business activities
• Representing Serco in formal and informal settings including tribunals and mediations
• Advising on disputes, compliance reviews, audits, and workplace incident responses
• Supporting capability uplift through coaching, education and legal insights

Serco is a place for you

To be successful in this role you’ll have:

• Significant senior experience in employment/industrial relations in complex environments
• Proven ability in drafting and negotiating enterprise agreements and litigation
• Legal expertise with commercial acumen, especially in bids, M&A and disputes
• Up-to-date knowledge of Australian industrial relations landscape and law
• Confidence to provide high-level advice and drive strategic initiatives
• Excellent communication, collaboration and stakeholder management skills

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.