Desktop Engineer (IT) - Part-Time

Serco is a place where you can grow
Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward. We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Opportunities for professional growth and development
• Supportive work environment with trusted leadership that values diverse perspectives.
• Access to cutting-edge technology and tools
• Long-term, secure employment with a global company

About our Fiona Stanley Hospital team
Fiona Stanley Hospital is a leading 783-bed tertiary hospital in the south metropolitan area, offering comprehensive healthcare services to adults, youth, and children.
Working with Serco at Fiona Stanley Hospital is more than just a job – it’s an opportunity to partner with the clinical workforce and make a meaningful impact on the experience of patients and visitors.
Make an impact at Serco
You will work within the End User Computing Service which is available on site at Fiona Stanley Hospital 24x7. You will be responsible for:

• Providing 1st, 2nd and 3rd Level Support primarily for Printer Assets, but also support End User Computing equipment.
• Ensure End-to-End management of Incidents and requests. 
• Provide initial technical triage and resolution at first contact where possible.
• Providing a high-quality technical support and customer service 
• Act in accordance with agreed and documented processes and procedures, including Incident Management, Problem Management, Change Management, Release Management, Test Management, Asset Management. 

Serco is a place for you
You are a dedicated professional with a passion for delivering exceptional customer service by taking swift action to resolve issues and queries with integrity. Armed with excellent troubleshooting and problem-solving skills, you approach challenges with enthusiasm and personal drive, ensuring effective and timely solutions.
To be successful in this role you’ll have:

• Previous experience in a technical customer service role. 
• Experience within a Healthcare environment is preferred. 
• Experience working within a Helpdesk/Service desk/Team environment. 
• Experience in working in a KPI driven service with delivery outcomes.

As a fast-growing and successful global company, Serco’s services span across the areas of justice, migration, defence, space, customer services, health, and urban mobility. In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.
Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.
Impact a better future at Serco.