Workforce CoordinatorHybrid

Serco is a place where you can grow

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward. 

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Hybrid working model: 1 day from home, 4 days in Adelaide CBD office
• Access to wellbeing and mental health programs
• Ongoing learning and career development pathways 
• A highly collaborative and supportive work environment

Make an impact at Serco

We are looking for a dedicated Workforce Management Coordinator to support our Workforce Management Lead and our Operational Support Centre (OSC). You’ll play a key role in managing roster operations and supporting our diverse contract teams, ensuring we meet our roster management KPIs. 

This role includes a rotating after-hours support requirement.  

As a Workforce Management Coordinator in the Operational Support Centre team, you’ll make a positive impact by:

• Managing end-to-end roster processes, including building, optimising, and maintaining rosters.
• Handling backfill requirements and managing vacancies.
• Building strong relationships with contract teams and employees.
• Processing and analysing roster variations and secondments.
• Auditing rosters to ensure compliance and accuracy.
• Driving process improvements and implementing innovative solutions.

Serco is a place for you

To be successful in this role you’ll have:

• Experience in workforce management methodologies and customer service environments.
• Proven skills in roster maintenance and stakeholder engagement.
• Strong initiative in process improvement and task efficiency.
• Knowledge of Workforce Management Software systems and reporting capabilities.
• Proficiency in Microsoft Excel, including pivot tables and formula creation.
• Excellent verbal and written communication skills.
• Ability to prioritise tasks under pressure and with attention to detail.

As a fast-growing and successful global company, Serco’s services span across the areas of Justice, Migration, Defence, Space, Customer Services, Health, and Urban Mobility. In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges. 

We seek and celebrate diversity and encourage applications from all backgrounds and cultures, including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disability. 

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant. 

Impact a better future at Serco.