MyCred Manager

Serco is a place where you can grow

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer you plenty of room to grow and flexible benefits, including:

• Professional development and career progression
• Hybrid working arrangements to support work-life balance
• Access to Serco’s employee networks and resources
• Health and wellbeing support for you and your family
• Opportunities to make a meaningful impact on healthcare services

Make an impact at Serco

As the MyCred Manager in the Community Services, Health Hub team, you will play a vital role in in contributing to our Health Business by coordinating and managing the MyCred system, which ensures seamless credentialing and compliance for our healthcare services. You’ll lead a team and work closely with internal and external stakeholders to oversee the smooth onboarding of new contracts, enhance system functionality, and promote a culture of continuous improvement. The ideal candidate will have a business manager mindset, understanding how to translate compliance and credentialing requirements into operations and deliver a seamless, quality service.

As a MyCred Manager, you’ll make a positive impact by:

• Overseeing day-to-day operations of the MyCred team to ensure contract deliverables.
• Coordinating onboarding and optimising MyCred usage for new and existing contracts.
• Providing leadership, support, and development for your team.
• Collaborating with stakeholders to ensure system efficiency and quality outcomes.
• Leading improvements and testing of MyCred system functionalities.
• Contributing to the strategic development of the Health Business.
• Ensuring data integrity, quality assurance and risk management processes are in place.

Serco is a place for you

To be successful in this role, you’ll have:

• Demonstrated experience in operationalising usage of similar platform.
• Experience in defining business requirements for further development.
• Ability to customise solutions to fit specific customer and business objectives.
• Proven experience managing and leading teams.
• Familiarity with credentialing, compliance, and data management systems.
• Strong project management and change management skills.
• Excellent communication and time management abilities.
• Experience collaborating with stakeholders across different levels.
• An innovative mindset with a focus on continuous improvement.

As a fast-growing global company, Serco delivers services in Justice, Defence, Space, Health, and more. Join us, and you’ll enjoy a supportive culture and trusted leadership while working with long-term government-backed contracts that offer stability and growth.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, technology, and partners to solve some of the world’s most urgent challenges. Your work in credentialing and compliance will make a tangible difference in the healthcare sector, ensuring safe and effective service delivery.

We seek and celebrate diversity and encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disabilities. By joining Serco, you'll access employee networks committed to diversity, inclusion, and belonging.

We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant.

Impact a better future at Serco.