Regional Manager

About Us

ADF Health Services provides integrated healthcare services to Australian Defence Force (ADF) personnel across Australia. As part of this contract, Serco, in partnership with Bupa, provide defence-ready clinical and support staff across 50+ on-base locations nationally, ensuring that ADF personnel have access to quality on-site medical care. To learn more please visit www.serco.com/ahsc

About the opportunity

Reporting to the ADF Health Services Contract Manager, the Regional Manager will be responsible for the performance of the Mid & Northern NSW regional accounts and associated stakeholder relationships within the region including clinical staff, customer, local agencies, and subcontractors. The Regional Manager is a senior role within the ADF Health Services contract and therefore must be capable of working autonomously, leading large-scale teams, and working with stakeholders across all levels. 

What you'll be doing:

• Regional leadership, employee engagement and workforce capability
• Partner with Bupa and Defence to design employee experience
• Accountable for service delivery and team performance
• Work with the Talent Acquisition team to develop and execute regional sourcing strategies
• Support onboarding effectiveness and employee engagement
• Financials, reporting, compliance, governance, and risk management

About You 

You’re passionate about developing, mentoring, and leading teams to achieve high levels of engagement. Your exceptional communication, organisational and problem-solving skills will see you quickly grasp business requirements and prioritise essential activity. With a strong work ethic, you will be driven and motivated to deliver best practice solutions to meet contract and business goals. 

Your ideal skills & experience

• Demonstrated experience (5 – 10 years) in large multi-site contract management. 
• Strong people, leadership, and performance management skills.
• Experience managing KPIs, budgets, and commercial obligations.
• Strong stakeholder management, including the ability to influence positive change.
• High level of problem-solving capabilities and critical thinking skills.
• Experience in a Defence environment would be highly regarded but is certainly not required.

This role requires you to have or be able to obtain a Defence baseline clearance. 

You do not need to match every listed expectation to apply for this position. If you like the look of the role, we’d love to hear from you. 

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a Federal police check as an essential selection component for this role.

Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application. 

About us – Impact a better future

At Serco, not only is the nature of the work we do important, but everyone has a vital role to play from caring for vulnerable people to managing complex public services. We are a team of 50,000+ globally and 12,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management & citizen services. To learn more please visit www.serco.com/aspac

Why Join Us

• You’d be joining a company that delivers essential public services (in partnership with governments) that impact a better future for communities, & those in our care
• You’ll get to have an impact on how we do things: Enjoy being part of a driven team with a collaborative culture that values decision-makers & action. 
• We Invest in you: Accelerate your career through our learning & development opportunities – think skills-based training, defined career pathways & fantastic internal mobility opportunities across the group!

If you are inspired to make a positive difference and would like to be considered for this opportunity, please apply now.

For any additional questions, or to learn more, please contact me – Tom Russell - TA Manager - 0436 966 728

Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative, and collaborative. Our people matter and make a difference every day.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.