Administration Officer

Serco is a place where you can grow

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Access to Serco’s Employee Assistance Program
• Ongoing training, learning, and development opportunities
• Work in a purpose-driven environment supporting public safety
• Long-term career pathways with a global organisation
• A supportive and inclusive team culture

Make an impact at Serco

This is a permanent, full-time role based in Adelaide, South Australia. You’ll collaborate with the Administration Manager and other operational teams to maintain a safe and structured environment.

The Administration Officer is responsible for providing administration support and assisting the site with rostering to provide effective coordination and rostering of the operational areas, visits processing, switchboard, and other general administrative areas as required

you’ll make a positive impact by:

• Coordinating and maintaining staff rosters to ensure optimal shift coverage
• Supporting professional visit scheduling and handling general visit inquiries
• Managing switchboard operations and fielding incoming calls with professionalism
• Completing data entry and supporting key administrative processes including medical admin
• Liaising with operational managers and workforce management teams to support daily staffing needs
• Upholding confidentiality, accuracy, and attention to detail in all administrative functions

Serco is a place for you

You thrive in fast-paced environments, love being organised and take pride in offering excellent customer service. You bring a professional demeanour, strong communication skills, and a high level of integrity. You enjoy being a key part of a team that supports essential justice services.

Your ideal skills & experience:

• Strong proficiency in Microsoft Office (especially Excel and Word)
• Excellent written and verbal communication skills
• Accuracy and efficiency within systems
• A high level of professionalism, integrity, and helpful phone demeanour
• The ability to interact with a range of stakeholders and maintain confidentiality
• Knowledge of rostering and payroll systems is highly desirable

Please note:
• This position carries trust and responsibility. To support this, a comprehensive probity assessment, including a Federal Police Check, is a key part of the selection process for this role.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging.

Impact a better future at Serco.