Employee Relations Advisor

Serco is a place where you can grow

Step into a pivotal role within Serco's Justice & Immigration team, where your experience in employee and industrial relations will directly contribute to the success of our operations. Based in Sydney or Melbourne with the flexibility to work from home, this role is ideal for a mid-level professional looking to deepen their experience in a high-volume, fast-paced environment.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

•  Flexible working arrangements to support your work-life balance
•  Opportunities for career progression and development
•  Supportive and collaborative team environment
• Access to Employee Networks passionate about diversity and inclusion
• Long-term, stable government-backed contracts

Location: Sydney (Villawood) OR Melbourne (Bourke Street)

Make an impact at Serco

As an Employee Relations Advisor in the Justice & Immigration (J&I) People & Capability (P&C) team, you’ll provide essential advice and support on employment and industrial relations matters. This role will see you working closely with Operational Leads, P&C Managers, and other stakeholders to resolve employee relations issues and ensure compliance with employment laws and company policies.

As an Employee Relations Advisor in the Justice & Immigration team, you’ll make a positive impact by:

• Providing advice on major disciplinary and grievance investigations
• Supporting employment matters in Federal and State tribunals
• Assisting Operations management with Union consultations and employment changes
• Ensuring effective management of employee relations cases through ER trackers
• Coaching managers and the People & Capability team on disciplinary processes and employment regulations
• Preparing documentation for legal proceedings, including Fair Work conciliations and arbitrations

Serco is a place for you

To be successful in this role you’ll have:

• A Bachelor’s degree in Commerce, Business, Human Resources, or related discipline, or equivalent experience
• Recent experience in a Human Resources or Employee Relations position
• A strong understanding of the Fair Work Act and industrial relations environment in Australia
• Excellent negotiation, communication, and analytical skills
• Experience working in a large multi-site/multi-state environment
• Attention to detail in handling sensitive employee matters

As a fast-growing and successful global company, Serco’s services span across Justice, Migration, Defence, Space, Health, and Urban Mobility. You’ll be part of a highly supportive culture with trusted leaders, career growth opportunities, and flexible work arrangements.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, technology, and partners to create impactful solutions for urgent and complex challenges. Join us and make a difference in the lives of millions across Australia, New Zealand, and Hong Kong.

We encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans, and people with disability.

Impact a better future at Serco.