Canteen Facilitator

Serco is a place where you can grow

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Ongoing training and development opportunities
• A supportive and inclusive team environment
• Employee benefits and well-being programs
• Meaningful work that contributes to the community
• A commitment to safety and a culture that puts people first

Make an impact at Serco

As a Canteen Facilitator You’ll play a vital role in supporting the day-to-day operations of Australia’s largest Correctional Centre – Clarence Correctional Centre, located near Grafton, NSW.
This is a permanent full-time opportunity where your contribution will help foster a safe, secure and respectful environment while ensuring the efficient and effective operation of the Canteen.

You will thrive in a role where no two days are the same and where your attention to detail and organisation will make a real difference.

You’ll make a positive impact by:

• Accurately maintain and record inmate’s purchases (Buy-ups) within Clarence.
• Ensure 100% of deliveries to the Centre are subject to the required security checks to maintain the integrity of the Centre’s security.
• Ensure Buy-ups are checked and delivered to relevant areas and all supporting documentation is completed.
• Maintain computer record systems relating to Buy-ups that align with Centre policies.
• Work with Trade instructors and warehouse supervisor to ensure delivery timetables are met.
• Assist in the delivery of stock items throughout the Centre as required.
• Other general warehousing duties as required.

Serco is a place for you

You thrive in an organised, operational environment and take pride in delivering reliable service and support.
You’re proactive, and detail-oriented, and enjoy working as part of a team committed to community safety and rehabilitation.
You value integrity, professionalism, and collaboration and are ready to contribute to a purposeful role in a meaningful setting.

To be successful in this role you’ll have:

• Qualifications: Certificate in stock management/control or equivalent hands-on experience in warehouse operations, such as Inventory management and familiarity with relevant technology,
• Licensing Requirements: A valid forklift license and a current driver’s license are required for this role.
• Effective Communication: Clear and constructive communication is essential to support safety and learning outcomes.
• Patience and Empathy: Essential for building trust and fostering a supportive learning environment when working with inmates.
• Reliability and Integrity: Being trustworthy and principled is key to setting a positive example in a correctional environment.
• Physical Capability: As this role involves manual handling tasks such as lifting and moving items, a good level of physical fitness is essential.
• Adaptability: The ability to remain calm and responsive in changing or unexpected circumstances is critical in a correctional environment.

In joining us, you’ll be part of a supportive culture with trusted leaders to help you achieve your goals.

Please note:
This position carries trust and responsibility. To support this, a comprehensive probity assessment, including a Federal Police Check, is a key part of the selection process for this role.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
We focus on serving governments across the globe. The work we do touches the lives of millions in Australia, New Zealand, and Hong Kong – across sectors including justice, health, defence, and more.
We encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans and people with disability.

Impact a better future at Serco.