Correctional Case Officer

Serco is a place where you can grow
Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.  

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:
•    Comprehensive training and career development opportunities
•    A supportive and inclusive workplace culture
•    Work 165 days a year with long weekends
•    Earn approx. $70,000 in your first year, with overtime and wage increments
•    Enjoy 5 weeks annual leave 
•    Paid on the job training, including Cert III & Cert IV
•    Uniforms and lunch meals provided
•    Access 24/7 medical, mental health support, and flexible salary packaging

Make an impact at Serco
As a Correctional Case Officer at the Clarence Correctional Centre, you will play a vital role in both ensuring the safety and security of the facility and supporting the rehabilitation of inmates. Working as part of a multidisciplinary team, your primary focus will be to guide inmates throughout their sentences, helping them prepare for successful reintegration into society.

As a Correctional Case Officer, you’ll make a positive impact by:
•    Maintaining the safety and security of inmates and the facility 
•    Encouraging inmate rehabilitation and reintegration by fostering participation in education, employment, and programs
•    Performing searches, managing incidents, and providing accurate reports 
•    Building respectful relationships with inmates, staff, and stakeholders
•    Upholding a safe and secure workplace by adhering to all protocols

Serco is a place for you
If you have the passion, integrity, and determination to create a positive impact, you’re exactly who we’re looking for.
•    No experience? That’s okay! We provide comprehensive training from day one to support your success.

To be successful in this role you’ll have:
•    Certificate III in Correctional Practice or willingness to complete it within the first year (training provided)
•    Dedication to making a positive impact on others' lives
•    Strong communication and interpersonal skills
•    Resilience and a results-focused approach
•    Energetic and optimistic mindset
•    Physical fitness for the role’s demands, including control and restraint techniques
•    Ability to stay calm and manage challenging situations effectively
•    A valid driver’s licence

You do not need to match every listed expectation to apply for this position. If you like the look of the role and have any questions feel free to contact Kirsty Jeffries on +61 8 8432 2524, we’d love to hear from you.

Please note:
This position carries trust and responsibility. To support this, a comprehensive probity assessment, including a Police Check, is a key part of the selection process for this role.

Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans, and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Impact a better future at Serco.