Customer Service Officer - Reception

Serco is a place where you can grow
Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward. We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Opportunities for professional growth and development.
• Supportive work environment with trusted leadership.
• Access to cutting-edge technology and tools
• Opportunity to drive change and make a difference. 
• Long-term, secure employment with a global company.

Make an impact at Serco
Reporting to the reception manager, you will be committed to providing a professional, customer-focused and welcoming service to all individuals at Fiona Stanley Hospital. You will be the initial point of contact for the Reception Service area assisting Hospital Users with enquires and requests for information. You will be responsible for handling these in an efficient and professional manner, providing quality customer service always. You will be accountable for assisting courier deliveries and providing access to translation services for non-English speaking visitors. You will ensure that the reception areas are well maintained.
Serco is a place for you.
You are a bright and enthusiastic person with strong customer service focus. You always present and conduct yourself in a professional manner and project a good first impression. You have a positive ‘can do’ attitude, strong interpersonal skills and the ability to be a reliable team player. You have a strong commitment to quality, with excellent attention to detail and accuracy. You have a willingness to learn and the ability to take on additional duties as required. You are a respectful and professional individual who demonstrates exceptional values in everything you do.
To be successful in this role you’ll have:

• The highest levels of personal integrity and ethical behaviour
• Ability to communicate, and liaise effectively with a wide range of people in a sensitive and confidential manner and deal with difficult customers
• Completed Year 10 English or equivalent
• The ability to be prepared to take initiative and work autonomously and as part of a larger team
• A high standard of communication skills, written, spoken and listening
• Presentation to the highest standard 
• Commitment to confidentiality requirements in line with company policy
• Ability to work under pressure and have a high attention to detail and accuracy
• Experience working within a Healthcare environment, including basic medical terminology (desired)

As a fast-growing and successful global company, Serco’s services span across the areas of justice, migration, defence, space, customer services, health, and urban mobility. In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.
Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.
Impact a better future at Serco.