Customer Service Officer - Reception

• Provide friendly and efficient service at Fiona Stanley Hospital
• Support patients, visitors, and staff with enquiries and information
• Casual role at $36 per hour with flexible shifts
Customer Service Officer - Reception (Casual)
Serco is a place where you can grow
Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.
We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Flexible shifts across mornings, afternoons, and evenings (7:00am-3:00pm, 9:00am-5:00pm, 10:00am-6:00pm, 12:00pm-8:00pm)
• Casual pay rate of $36 per hour
• Opportunities for professional development and career progression
• Supportive and collaborative working environment
• Employee assistance programs for wellbeing and mental health
• Comprehensive training in customer service within a hospital setting

Make an impact at Serco
As a Customer Service Officer - Reception, you’ll be the first point of contact at Fiona Stanley Hospital, helping patients, visitors, and staff with enquiries, directions, and essential support. You’ll provide professional and friendly service, ensuring the Reception area operates smoothly and remains welcoming and accessible. This role requires excellent communication, customer service skills, and the ability to handle varying shift schedules with ease.
As a Customer Service Officer - Reception in the Reception Team, you’ll make a positive impact by:

• Greeting hospital visitors and assisting with wayfinding and general enquiries
• Managing Reception area presentation and assisting with car parking information
• Responding to hospital emergencies in line with the Emergency Management Plan
• Ensuring Reception operates effectively by supporting courier deliveries and handling calls
• Providing support to non-English speaking visitors through access to translation services

Serco is a place for you
You are friendly, professional, and focused on customer care. You enjoy helping others and thrive in a dynamic environment. Your excellent communication and problem-solving skills will make a real difference in the daily lives of those you serve.
To be successful in this role you’ll have:

• A strong focus on customer service, with experience in a customer-oriented environment
• High-level communication skills, both verbal and written
• Ability to work independently and handle a variety of tasks with accuracy
• Experience in a healthcare setting and familiarity with basic medical terminology (desirable)

You do not need to match every listed expectation to apply for this position. If you like the look of the role, we’d love to hear from you.
As a fast-growing and successful global company, Serco’s services span across the areas of justice, immigration, defence, space, customer services, health, and urban mobility. In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.
Please note:
This position carries trust and responsibility. To support this, a comprehensive probity assessment, including a Federal Police Check, is a key part of the selection process for this role.
Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans, and people with disability. By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging.
Impact a better future at Serco.