Mental Health Clinical Support Nurse - Telehealth EOI

About the Role:

Join our team as a Clinical Support Nurse for a national virtual public health information service. This remote role offers flexibility to work from anywhere in Australia.

Responsibilities:

• Supporting our team of Mental Health Telehealth Nurses by providing advice on clinical escalations
• Provide clinical advice and triage for mental health via inbound and outbound calls, SMS, and follow-up communication
• Reviewing referrals and ensuring compliance with professional standards and client-defined practices
• Documentation of interactions and adherence to privacy policies are essential

Requirements:

• Registered Nurse (qualification recognised by Nursing and Midwifery Board of Australia)
• Minimum 3 years full-time experience as a Registered Nurse in mental health contexts
• Current unconditional AHPRA registration
• Must meet the requirements of an Australian College of Mental Health Nurse (ACMHN), and either be credentialled or gain the accreditation while delivering the services within an agreed timeframe
• Hold a specialist/post graduate mental health nursing qualification
• Evidence of at least 50 hours of Continuous Professional Development (CPD), completed in the last 12 months and specifically in Mental Health, must be documented on CV
• National Police Check, Working With Children's Check/Blue Card and client-specific clearances
• Ability to attend 5 days of paid, online training to set you up for success in the role
• Expressions of Interest for 2025 positions open now

Benefits:

• Competitive remuneration with referral bonuses.
• Access to Serco Benefits program, including lifestyle discounts.
• Career growth opportunities across Serco’s diverse contracts.
• Comprehensive leave benefits and ongoing mental health support through our Employee Assistance Program (EAP).

About Us:

At Serco, you'll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organizations around the world. We apply world's best practice, insights, and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice, and Transport. But no matter your role or where you're based, we each share the same goal – to bring service to life to make a positive difference every day. To learn more please visit www.serco.com/aspac. 

Serco and Proud

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management, and citizen services.

Serco’s values of Trust, Care, Innovation, and Pride underpin everything we do. We are curious, creative, and collaborative. Our people matter and make a difference every day.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures, including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans, and people with disabilities. By joining Serco, you will have access to Employee Networks led by colleagues who are passionate.