Roster Coordinator

Serco is a place where you can grow

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

We offer ample room for growth and flexible benefits that suit every stage of your career, including:

• Competitive remuneration package
• Significant opportunities for personal growth
• Enjoy five rostered days off each fortnight
• Flexible shift hours from 4:30 am to 10:30 pm, seven days a week

Make an impact at Serco

As a Roster Coordinator in our Workforce Management team based in Adelaide, you’ll play a vital role in ensuring the smooth and efficient operation of our workforce through effective roster management. This is an opportunity for someone detail-oriented and proactive who thrives on transformation and change. Your role will be instrumental in maintaining compliance with policies, meeting operational requirements, and fostering positive relationships with stakeholders.

As a Roster Coordinator, you’ll make a positive impact by:

• Responding to employee enquiries via phone and email, ensuring prompt and accurate assistance
• Managing and triaging requests using the ServiceNow system with a high level of accuracy
• Handling employee absence notifications and roster adjustments to maximise shift fill rates
• Ensuring all shift offers and rostering processes comply with company policies and standards
• Communicating effectively with internal and external stakeholders to support seamless operations

Serco is a place for you

To be successful in this role, you’ll have:

• Knowledge of Microsoft Office products and general technical competency
• Minimum one year of experience in a customer service or administrative role
• Excellent organisational and communication skills, with high attention to detail
• Ability to work autonomously and proactively in a fast-paced environment

As a fast-growing global company, Serco spans the areas of Justice, Migration, Defence, Space, Customer Services, Health, and Urban Mobility. Joining us means being part of a supportive culture, with trusted leaders and flexibility in work-life balance, backed by long-term government contracts.

Are you ready to do important work that really matters?

At Serco, we bring together people, technology, and partners to deliver impactful solutions to complex challenges. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, with unique opportunities to develop your skills in Health, Defence, Justice, and Community Services.

We celebrate diversity and encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disabilities. We are a 2024

Circle Back Initiative Employer – we commit to responding to every applicant.

Impact a better future at Serco.