Operations Coordinator

Serco is a place where you can grow

Join our Defence team, supporting operations across Townsville, Cairns, and Lavarack bases. You'll collaborate with passionate leaders and enjoy flexible benefits designed to support your personal and professional growth. 

• Part time 0.6 FTE opportunity with a focus on work-life balance 
• Opportunities for career development 
• Work closely with regional leadership teams 
• Join a supportive and collaborative work culture 
• Access to flexible work arrangements 
• Impactful work that supports the Defence sector 

Make an impact at Serco

As an Operations Coordinator, you’ll play a vital role in driving the performance of the region and supporting stakeholder relationships. You will work closely with the operations leadership team, managing workforce operations and optimising rostering across the Townsville, Cairns, and Lavarack bases.

This role requires the applicant to be an Australian Citizen due to security clearance requirements.

As an Operations Coordinator, you’ll make a positive impact by:

• Managing accurate staff listings, leave approvals, and compliance requirements. 
• Coordinating roster accuracy and assisting payroll with any discrepancies.
• Supporting recruitment, onboarding, and offboarding processes.
• Maintaining timely and accurate data within workforce management tools. 
• Assisting with internal and client reporting tasks.
• Acting as the point of contact for roster queries and workforce management support. 

Serco is a place for you 

To be successful in this role, you’ll have: 

• Strong attention to detail and data management skills. 
• Proven organisational and time management skills. 
• Proficiency in MS Office and technologies like Power BI.
• Excellent communication and interpersonal skills. 
• The ability to handle competing demands and meet deadlines. 
• Prior administrative experience, especially in 24/7 rostering. 
• Defence or clinical environment experience (highly regarded). 

As part of a global company, you'll work alongside trusted leaders, enjoy a supportive culture, and have long-term career prospects across a range of sectors.

Are you ready to do important work that really matters?

At Serco, we work on solutions that address some of the world’s most complex challenges. Our Defence team is committed to making a difference across Australia.

We encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disabilities.

Impact a better future at Serco.