Administration Support Officer

Administrator Officer
Serco is a place where you can grow
Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.
We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Opportunities for professional development and career progression
• Supportive and collaborative working environment
• Employee assistance programs for wellbeing and mental health
• Comprehensive training in customer service and administrative support

Make an impact at Serco
As an Admin Officer, you will provide vital administrative and customer service support to the Visits area at Acacia Prison. You’ll assist with visitor bookings, answer queries, and ensure smooth processing for all visitors. This role requires high levels of organisation, attention to detail, and the ability to communicate effectively with visitors and staff from various backgrounds.
As an Admin Officer in the Visits team, you’ll make a positive impact by:

• Processing visitor bookings and providing administrative support for visits
• Answering phone and reception queries with professionalism and courtesy
• Maintaining accurate data entry and administrative records
• Collaborating with team members to ensure smooth daily operations
• Assisting with general administrative duties as needed

Serco is a place for you
You are organised and detail-oriented, with a passion for customer service. You excel in a fast-paced environment and have the ability to handle multiple tasks effectively. Your strong communication skills and commitment to service excellence will make you a valuable asset to the team.
To be successful in this role you’ll have:

• Demonstrated experience in administrative or clerical functions
• Excellent communication and interpersonal skills
• High-level competence in data entry and maintaining computerised systems
• Ability to prioritise tasks and work effectively under pressure
• Proficiency with office software packages and general office equipment

You do not need to match every listed expectation to apply for this position. If you like the look of the role, we’d love to hear from you.
As a fast-growing and successful global company, Serco’s services span across the areas of justice, immigration, defence, space, customer services, health, and urban mobility. In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.
Please note:
This position carries trust and responsibility. To support this, a comprehensive probity assessment, including a National Police Check, is a key part of the selection process for this role.
Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans, and people with disability. By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging.
Impact a better future at Serco.