Medical Administration Team Leader

Medical Administration - Team Leader

Serco is a place where you can grow
Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer ample room for growth and flexible benefits to suit you in every stage of life and career, including:

• Competitive salary package
• Professional development and training opportunities
• Employee wellbeing programs
• Flexible working arrangements
• Access to Employee Assistance Programs (EAP)
• Opportunities for career progression

Make an impact at Serco
As the Medical Administration Team Leader in the Health Services team, you will play a key role in providing high-level administrative support at Acacia Prison. You’ll oversee daily administrative operations, support the healthcare team, and assist the Health Services Manager in ensuring efficient coordination of services. This is a full-time position where you’ll contribute to improving processes, compliance, and quality across the department.

As a Team Leader in the Health Services team, you’ll make a positive impact by:

• Managing administrative activities to ensure smooth operations of the health centre
• Overseeing staff records and employee onboarding processes
• Supporting the healthcare team with scheduling, resources, and progress reports
• Assisting with policy development and quality improvement initiatives
• Maintaining and managing databases and confidential records
• Collaborating with external healthcare providers and clinics for services

Serco is a place for you
You are a detail-oriented and proactive professional with strong administrative skills and a passion for working in a healthcare setting. Your ability to prioritise tasks, manage multiple responsibilities, and lead a team will be key to your success in this role. You thrive in dynamic environments and have experience in managing sensitive data with discretion.

To be successful in this role, you’ll have:

• Experience in administrative or clerical roles, ideally within a healthcare setting
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Strong communication and organizational skills
• Ability to manage time and prioritize competing tasks
• A commitment to maintaining confidentiality and adhering to ethical standards

You do not need to match every listed expectation to apply for this position. If this role interests you, we’d love to hear from you.

Serco is a fast-growing and successful global company, with services spanning justice, migration, defence, health, and more.

In joining us, you’ll be part of a highly supportive culture, working with trusted leaders who will help you achieve your goals.

Please note:

• This position requires a comprehensive probity assessment, including a Federal Police Check.

Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We celebrate diversity and encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disabilities.

By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging.

Impact a better future at Serco.