Customer Service Officer

• Full Time roles available
• 24/7 operations
• Rotating roster to support work/life balance
• Rewarding role with career growth opportunities

Customer Service Officer - Fiona Stanley Hospital - $66,000 (minimum) - negotiable depending on experience

Serco is a place where you can grow
Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

Make an impact at Serco
Reporting to the Helpdesk Team Leader, you will be key to providing the highest level of customer service to hospital functions and members of the community. You will be communicating with key stakeholders and delivering up to date information to callers, as well as registering and scheduling tasks for services in the hospital. 

As a Customer Service Officer in the Helpdesk and Communications team, you’ll make a positive impact by:

• Handling and actioning service requests with a focus on customer satisfaction
• Responding to hospital emergencies in a prompt and efficient manner
• Maintaining accurate records of interactions and following policies for data management
• Collaborating with hospital staff and service teams to ensure seamless service delivery
• Building strong relationships with patients, staff, and external stakeholders

Serco is a place for you
You are passionate and customer focused individual. You take pride in the delivery of service excellence and the provision of support, in a timely and efficent manner. You have a respectful and professional demeanour and demonstrate exceptional values in everything you do.

To be successful in this role you’ll have:

• The highest levels of personal integrity and ethical behaviour
• Well-developed problem solving and analytical skills
• Excellent verbal and written communications skills
• Sound PC and keyboard skills
• The confidence and ability to work well under pressure, in a fast-paced environment
• Experience working within a Contact/Call Centre enviornment (preferable)
• An understanding of a KPI driven workplace with service delivery outcomes

You do not need to match every listed expectation to apply for this position. If you like the look of the role, we’d love to hear from you.

As a fast-growing and successful global company, Serco’s services span across the areas of justice, immigration, defence, space, customer services, health, and urban mobility. In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.

Please note:

This position carries trust and responsibility. To support this, a comprehensive probity assessment, including a Federal Police Check, is a key part of the selection process for this role.

Serco at Fiona Stanley Hospital

Serco has a dedicated team of over 600 people supporting operations at Fiona Stanley Hospital and works in close partnership with the hospital leadership, WA Health, clinicians, and staff to deliver essential non-clinical facilities management, ICT and HR managed services. Our specialist team designs, manages and optimises the integrated services and are critical to the ongoing delivery of clinical services in Western Australia's largest and most digitally enabled public healthcare facility.

Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans, and people with disability. By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging.

For help with your application or questions about the role, please contact me, Jacob Varnish, Talent Acquisition Business Partner, on 0459 276 008 or jacob.varnish@serco-ap.com  
Impact a better future at Serco.