Mailroom Clerk

Serco is a place where you can grow

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Opportunities for professional growth and development
• Supportive work environment with trusted leadership
• Access to a range of health and wellbeing programs
• Collaborative and inclusive workplace culture
• Long-term, secure employment with a global company

Make an impact at Serco

Electronic Records Management provides mail, archiving, records and information management services to the Facilities Management (FM) and wider Fiona Stanley Hospital (FSH). Within this service is an information management function to manage several collections of information, records, document control and data for the FM and on behalf of the WA State and WA Health.

Reporting to the Mailroom Team Lead, your responsibilities will include:

• Handling, preparing and processing mail items
• Collect and deliver internal mail throughout FSH
• Collect, weigh and replace confidential waste bins
• Open, assess and sort mail items into different categories
• Scan mail items using the equipment provided
• Capture metadata and index documents into the OnBase application
• Use the OnBase application to retrieve and/or add cartons
• Assist with printing jobs, including fold and insert, franking and dispatch
• Provide telephonic assistance to FSH and Serco staff when needed

Serco is a place for you.

To be successful in this role you’ll have:

• Well-developed communication and interpersonal skills with the ability to liaise and negotiate with a range of stakeholders in various contexts.
• Capacity to work independently with minimal direction and collaboratively in a team environment.
• Proven customer orientation and sense of urgency to all deliverables.
• Demonstrated skills in dealing confidently and courteously with people at all levels.
• Worked effectively as a team member, sharing responsibility, providing support, maintaining communication and updating senior team members on progress.

As a fast-growing and successful global company, Serco’s services span across the areas of justice, migration, defence, space, customer services, health, and urban mobility.

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.

Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.