Workforce CoordinatorHybrid

Serco is a place where you can grow

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you at every stage of your life and career, including:

• Hybrid working model: 1 day from home, 4 days in Adelaide CBD office
• 6 months fixed-term maternity cover with the potential for permanency
• Opportunities for career progression and professional development
• Work with a global company serving government-backed contracts

Make an impact at Serco

As a Workforce Coordinator in our Operational Support Centre (OSC) team, you’ll play a vital role in maintaining and optimising contract rosters, acting as the key contact for Workforce Management end users. This is a fantastic opportunity to support day-to-day rostering activities, identify process improvements, and engage with contracts to ensure key performance indicators are met.

As a Workforce Coordinator, you’ll make a positive impact by:

• Maintaining end-to-end rosters, including unplanned leave backfill and staffing tables.
• Managing roster gaps and processing variations and secondments.
• Building strong relationships with internal teams and external customers.
• Communicating key updates between the OSC and contracts.
• Identifying and implementing roster management improvements.
• Analysing and reporting roster performance, ensuring KPIs are met.

Serco is a place for you

To be successful in this role you’ll have:

• Experience with workforce management or rostering in a customer service environment.
• Strong organisational and planning skills with excellent attention to detail.
• Knowledge of Workforce Management Software systems and reporting capabilities.
• Exceptional communication skills, both verbal and written.
• Ability to thrive under pressure and effectively prioritise tasks.
• A proactive mindset, committed to accountability and problem-solving.

As a fast-growing global company, Serco spans across Justice, Migration, Defence, Space, Customer Services, Health, and Urban Mobility. Join us and be part of a supportive culture with trusted leaders who’ll help you achieve your goals, backed by long-term government contracts and flexible work-life arrangements.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, technology, and partners to create impactful solutions addressing some of the world’s most urgent challenges. Your work will positively impact millions in Australia, New Zealand, and Hong Kong, across Health, Defence, Maritime, Justice, Immigration, and more.

We seek and celebrate diversity and encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans, and people with disability.

Impact a better future at Serco.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.