Learning & Development Facilitator

Are you enthusiastic about delivering effective training program delivery?

Serco is a place where you can grow

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Professional development opportunities to enhance your career.
• Access to EAP and wellbeing benefits. 
• A supportive, inclusive culture that values your contributions.
• A collaborative team environment with trusted leadership.
• Access to our extensive benefits including our rewards and discounts program.

Make an impact at Serco

As a Learning & Development Facilitator in the Police Assistance Line team, you’ll make a positive impact by delivering engaging and effective training programs to new and existing staff who deliver highly essential services to the Victorian community. You will play a crucial role in creating a supportive learning environment, applying adult learning principles, and adapting content to meet diverse participant needs to achieve the contact centre’s objectives.

The first few weeks in a new role and workplace is the most memorable.  You’ll ensure our new starters have the best possible initial experience.  This role directly enables new starters gain confidence in their roles, building connection to their team, Serco and our client’s purpose and values. 

As a Learning & Development Facilitator, you’ll make a positive impact by:

• Facilitating interactive training sessions, workshops, and induction programs which align with with Serco and our client’s objectives.
• Adapting training materials and methods to cater to different adult learning styles.
• Using your coordination skills to support the smooth planning and operation of training and upskill programs with various stakeholders.
• Encouraging feedback and continuous improvement in training delivery.
• Conducting observations, evaluations and assessments of new starters to ensure learning outcomes are met.

Serco is a place for you

To be successful in this role you’ll have:

• Cert IV in training and assessment (required)
• An understanding of contact centre operations (ideally)
• Passion and experience in supporting others to learn and develop, understand and support different learning styles
• Ability to be available to meet the training schedule in the office environment
• Warm and inviting interpersonal style; approachable, enthusiastic and engaging
• Intuition and Emotional Intelligence to know who to help, what to say and to understand the needs of new starters
• Strong verbal and written communication skills
• High level of attention to detail and problem-solving skills
• Experience using MS Office suite at an intermediate to advanced level

Applicants will need complete relevant security clearances and psychometric profiling as part of pre-employment requirements. All applicants need to have appropriate Australian Citizen or unrestricted work rights.

As a fast-growing and successful global company, Serco’s services span across the areas of justice, migration, defence, space, customer services, health, and urban mobility. In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

Impact a better future at Serco.